[Resolved]  Air Asia — Almost 2 years waiting for refund

It has been 1 year and 9 months since they started to process my refund but until now i didn’t get my money back! the live chat was telling me that it was on the final stage but they keep on telling me that since last year. I don’t know if they still have plan to give my refund. It’s very unusual that it would take that long to process, too much waiting.turning 2 years this coming march 2022.please i need your help please please