Air India — Not giving boarding pass 40 minutes before departure

Address:

Mumbai City, Maharashtra

My PNR is HGCPX Air india flight no AI-101 from Mumbai to New Delhi dated 15.11.15 .Departure time was 9.30 pm Due to heavy traffic in the evening from people returning from their vacation i reached the counter at 8.50 pm. 5 minutes delay the Air line staff refused to issue me boarding pass.
I requested that i have a very urgent work in Delhi & i am only 5 minutes late & i do not have any luggage.
The four old & arrogant staff were busy talking on their moblie phones & not listening to my request.
Due to these kind of behaviour Air India is the dirtiest Air line of the country.
No body wants to travel by Air India but due to non availability in other Airlines we are forced to go by Air India
I saw many people requesting to them for various reasons but they did not bother to listen to anybody & continued to talk on phones.
Will the Airline take notice of these thousands of complaints & take corrective actions against people misbehaving with their customers .
Hope anybody take notice & improve the behaviour & operations of the national carrier & make it a preferred Air line
Regards. Bijendra singh Kaintura.
My mail id is [protected]@rediffmail.com