[Resolved] Air Pegasus — Delay in refund of flight cancelled by pegasus; nf[protected] | |||
Hii Good morning, Last year i planned by trip in air pegasus through make my trip, and booked air ticket for by family vide your ref no nf[protected], suddenly got communication from your side that the flight was cancelled. Till date i have not got the refund. Now make my trip had sent mail that despite of numerous followup with you you have not taken any action to refund the applicable amount. Kindly look into the issue and remit the applicable amount at the earliest. For further details please call me. Rgds, Chandran. S [protected] Chennai- Tamil nadu, Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Air Pegasus customer support has been notified about the posted complaint. | |||
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Greetings from MakeMyTrip!!
This email is regarding the refund claim for your Air Pegasus flight.
We appreciate your note below. The current issue is not isolated to you but to many others who booked to fly on Air Pegasus through not only MakeMyTrip but other agencies including airline’s own website.
When you make a booking, the fare amount is transferred to the airline. When a flight is cancelled or when a passenger decides to cancel, the due amount is received back from the airline which we refund back to the Customer.
At this juncture, the airline has not refunded the due amount back to us and the entire industry is chasing Air Pegasus. I hope you will atleast appreciate that we don’t run the airline. The situation of Air Pegasus is well known to all o[censored]s. What I can assure you is that MakeMyTrip is not holding your money and never will.
The moment we get this back from the airline we will start the refund process. We also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from.
We are constantly asking the airline. We will begin refund the moment airline directs us to do so.
Request your patience under these force majeure conditions.
Regards
Team-MakeMyTripCare