[Resolved]  Airindia — Rescheduling resulted in PNR Cancellation

I booked this PNR Y0Y70 long back and then changed the dates and destination last week. The agent said i have to 104$ per pax and I paid $208 right then. He also acknowledged the same. He said he will send me the updated PNR shorly in 10 mts, nothing came. But when i verified in 5 mts online, I was able to see the new dates and new destination (ORD-HYD 10NOV- and MAA_ORD 29JAN).

Today i wanted to do seat assignments and enter other pax details, but the online portal could not retrieve my PNR.

I called the reservations, still holding the line after 3 hours...one agent said my PNR has been cancelled. How do it get cancelled? who cancelled? did any VIP intervention caused my PNR to be cancelled?

After sometime one tkting agent ansewered, i had to repeat the story, same answer and she transferred me to her supervisor, Mr ASHISH. He said he will reinitiate p[ut me on hold and then after 1 hour the line got got. GOD PLEAE HELP ME. MY MONEY GONE, MY PNR GONE, PEACE OF MIND GONE.
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Sep 22, 2021
Complaint marked as Resolved 
finally got hold of an agent at by calling from 4AM EST and resolved the issue
Sep 22, 2021
Updated by Lak Venkataraman
Both ASISH and the previous agent said they have ability to call international calls but still they didnot call back. CRAZY.
Sep 22, 2021
Updated by Lak Venkataraman
finally got hold of an agent at by calling from 4AM EST and resolved the issue
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Hey, how did they resolved your problem. I have similar situation. Please help.

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