[Resolved]  Akbartravels.com — Refund of Air Ticket Ref ID NO:- AT[protected]

Address:

Hyderabad, Andhra Pradesh

The Customer care Manager, Akbartravels.com, 1st Floor, 62 Janikar Street, Mumbai-400003. Subject:-Request for Refund of Air Ticket Ref ID NO:- AT[protected]. Sir/Madam, On the above captioned subject I am having following submissions:- 1. That I am working with your agency since from last 03 years. 2. That I made a ticket on 31 July 2014 from your portal from Hyderabad to Srinagar for 03 September 2014 with Ref. ID: - AT[protected]. 3. That on 08th August 2014 I called your customer care executive via my Mobile NO:- [protected]/[protected] for the procedure of cancellation and he guided me that cancellation charges will be Rs1800/= per passenger for the ticket and remaining amount will be refunded back in my account. 4. That while doing cancellation process your portal showed me that Rs4262/= will be refundable. 5. That I cancelled my Ticket Ref ID NO:- AT[protected] on 08th of August 2014 and made new ticket with Ref ID NO:-AT[protected] 6. That when I checked the refund status of Ref. ID: - AT[protected] on the second day it was showing refund was rejected. 7. That I called your another customer care executive and he told me the said ticket is non-refundable. 8. That the terms and conditions of the ticket sent to me by your portal doesn’t mention that this is non-refundable one. 9. That the ticket sent by spice jet has not mentioned that the ticket is non-refundable too. 10. That this clearly proves that your customer care executive has misguided me and your portal has provided me wrong information for the cancellation process which incurred me to bear huge loss and mental torture. On the above mentioned facts it is requested make the refund possible from your side because you have provided me the wrong information and if the refund is ignored from your side then I am compelled to knock the door of justice in court. Hope for reply. Thanks Yours faithfully, Dated:- 12/08/2014 Nisar Ahmad Malik, R/O Sumbal Tehsil Sonawari, Jammu & Kashmir State. PIN:- 193501 Mobile:- [protected]