Allen Career Institute — Wrong guidance by CC

Address:

Landmark city, kota

First date of my fee refund was on 22 nd of April and i contact CC of allen kota on 20th April. They have guided me to put an email on id : [protected]@allenhouse.ac.in
I did the same as instructed then after I wait for the revert. I didn't get any direct reply to my mail . Then after when I got an email in reply to mine it was for informing me that I was mistakenly contacting
Allen technology house of kanpur. Then I again contact CC Allen kota they said that now you put a mail on id : [protected]@allen.ac.in
I did the same again . And in reply to this I got a mail stating that there is not acceptance of verbal or text request.

My problem is that now if I fill an application as guided 30k will bhi deducted from my principal amount. I don't want this because I wasn't my fault I acted as per the guidance.