Allen Solly — Refund

Website:

allensolly.com

Bought a dress from allen solly site and returned it, havent got the money back yet. Find the details below:

Item: Allen Solly Pink Dress Color : Pink, Size :S
Price : 2, 439.38
Order Date : 10th July 2021
Return on 22nd July, 2021

Even received a message that refund is on your way but the money didnt reach my account.

I have been writing to them on [protected]@abfrl.adityabirla.com and they respond to me with this message:
Namaste,
Thank you for writing to us.
We would like to inform you that kindly contact Madhura fashion team at[protected] or you can send an email at [protected]@abfrl.adityabirla.com.
We hope we have clarified your query.
We value your time and certainly look forward to your purchases with us.
We assure you of our commitment of a great experience with our online store. If there are any other concerns that need to be addressed, please don’t hesitate to contact us on[protected]
The Reference id for your current request is INFO[protected]
We value you!
Pantaloons Customer Care Team

Pantaloons say talk to Allen solly and allen solly says talk to pantaloons. Nobody is giving me a solution.