[Resolved]  Allen Solly — Urgent Assistance & Attention Required- Complaint

Address:	Allen Solly Store Rcity Mall Ghatkopar West
Website:	www.allensolly.com

Dear Team,
I refer to the below email trail followed by my in-person visit to Allen Solly outlet at R-City Mall, Ghatkopar (west) on 25-SEP-2021.

The sequence of events is as follows:

Store visit @ 6:15 pm for purchase of men's cotton trouser.
During the billing for INR 2, 999, the voucher of INR 1, 000 was redeemed and balance cash of INR 1, 999 was paid via GPay.
The initial balance cash transaction failed at the vendor end however there was a debit in the A/c.Another transaction of similar nature was immediately processed successfully to the store manager (Mr. Ravindra Chouhan mob: [protected]) via Amazon Pay.

Before leaving the outlet, I was assured by the Store Manager for a refund of INR 1, 999 within 2 working days to which it's now over 1 week and still awaiting for credit to reflect in my account.

It is really painful to check on a daily basis the status of a refund. Never thought that such a big brand has an ineffective mechanism to solve the issue wherein the hard earned money of customers is stuck.
On a serious note, this is simply unacceptable.
To add more insult to injury, the Store Manager did confirm to add myself on the email chain enquiring the status of refund but unfortunately, this is also not consummated.

I hope that the above matter will be handled with kid gloves to avoid such instances in future inorder to retain customer faith in the brand.

Attached relevant documents (bill/voucher/whatsapp chat communication) for your ready reference.

Looking for your prompt action and a detailed explanation on the delay of refund.

--
Regards, Deepa GalaM: [protected]

[protected] Forwarded message[protected]
From: SBICGV
Date: Fri, Apr 9, 2021, 12:29
Subject: Your voucher details
To:

Dear DHIRENDRA GADA,

Subject: Allen Solly E-Voucher redeemed against your Reward points As per your request, please find below the details of the E -voucher redeemed from Shop & Smile Reward Program: E-voucher details:SNo.BrandDescriptionFace ValueVoucher ImageQR CodeVoucher CodeExpiry Date1Allen SollyAllen Solly Rs 10001000 [protected]Oct 09, 2021

For detailed terms & conditions and list of stores, please visit Shop & Smile Reward section at sbicard.com and choose the relevant reward item.
In case of any concern with our redemption process, please get in touch with us within 2 days of receiving this letter:Call our helpline at[protected]prefix local STD code) or[protected]from BSNL/ MTNL landline); OrEmail us at: www.sbicard.com/email

Thank you for using the SBI Card Shop & Smile Rewards Program. We hope you will continue using your SBI Card and benefit from our ever increasing range of gifts in our rewards catalogue.

Warm regards,
Girish Budhiraja
Chief Marketing Officer
SBI Card