Allen Solly — Refund not initiated of one product

Address:	No. 220, Bmp Ward No. 76, 2Nd Floor, Garuda Mall, Magrath Road, Bangalore 560025.
Website:	www.allensolly.com

Hi team.
This is really awful to say that your customer service to solve customer’s problems is really poor. I’ve been contacting your mail service since days. There is no solution yet, the mail just say our agent will contact yet nobody does.
I returned an order on Monday with two items of which only one has been refunded other item is not yet refunded. The status shows partially refunded. I don’t understand when i ordered and paid the amount collectively. Why there is no refund being initiated with another item.

Please this is a humble request. Solve this issue asap otherwise I’ll not stop here and will escalate this issue to higher levels as I want my 1947 rs back to my account.