Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:
+91 11 2335 6666
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+91 11 2432 0051
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+91 11 2431 0212
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+91 98 6811 2345
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Mobile:
+91 11 2332 7225
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Fax:
+91 11 2335 7777
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Webpages:
Satisfactory Rating
1%
Complaints
1567
Responses
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Mahanagar Telephone Nigam [MTNL] related photos (95)

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Mahanagar Telephone Nigam [MTNL] Customer Care related pictures (95)

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Mahanagar Telephone Nigam [MTNL] — Complain unattended

 geeta forex on Feb 9, 2016
I am using MTNL Landline telephone from since 3 year approx. in my
office GEETA FOREX PVT LTD located in hno 190 hauz rani malviya nagar
opposite max hospital saket. Since 2 months i am continuously
complaining for my landline telephone instrument fault bearing
telephone number 26673712 but till now no action is been taken. One
time the service man has also came but he didn't took any step to
rectify it and instead asked us to go to the main office to change it as it is not his responsibility..
As i know that he is only responsible for getting the...
Complaint comments  Read comments Complaint category Business & Finances

MTNL Delhi — Change of existing broadband plan

 Abin K Paul on Feb 1, 2016
I wish to change my existing broadband plan to tricaul data 599 unlimited combo plan with speed of 1 mbps. The application was submitted to MTNL office gopinath Bazar Delhi Cantt more than a week ago. But no action has been taken saying that the concerned person is on leave and the date of return is not known. On speaking to the customer care centre, they were extremely rude and denied such a plan exists. The same plan was also installed at my office last month. If the MTNL staff is inefficient and not sincere in their work, the customer should not suffer financial losses. Appropriate action needs...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — No response of my broadband issue

 Shekhar Bhujbalrao on Jan 31, 2016
I had taken my new mtnl connection in July. first issue was the voice quality and auto call disconnection. As per the line men there is a issue in mtnl duct and which cannot be repaired. my broad was working well till 17 dec 2015. i upgraded my broadband plan from 2mbps to 4mbps and then the actual problem started. the connection became unstable. it will connect for 2 mins and then you will wait for connection for hours but it wont connect again.
when i made complaint of this i got this answer " our Mux doesn't support 4mbps. please downgrade it to 2mbps" which took a month. even after downgrade...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — 9555915797 mtnl delhi prepaid wrong deduction

 prashant 919115 on Jan 31, 2016
Sir,
I am a dolphin delhi prepaid user.
I had recharged on 30/1/16 at around 9:30 with 40MB and then at 10:21 with 250 MB, but at 11:16am Rs. 35 was deducted inspite of available data balance of more than 200MB.
I contacted our customer support and they confirmed about the wrong balance deduction, also asked to mail this to ur 1503@bol.net.in which is awful as every mail is returned by bol.net with "client over auota"
in order to get refund.

Also this problem occurs every time one data pack ends, even if I have recharged with a new pack in advance the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Double payment of my bill

 Rameshrawat756 on Jan 30, 2016
I am a landline user of mtnl, my no. is 22479126 CA no. is 2073492625. I have done double payment for my bill no. 2712566183 of Rs. 737 of December month, throungh online payment they accepted both amount in favour of the same bill. Please refund my amount of online transaction to my Debit card . Payment done on 29th January 2016....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Money paid to mtnl but still bill showing under unpaid bills

 summitsethi01 on Jan 30, 2016
This is in regarding that on 27th Jan 2016, i paid my MTNL bill from Mobikwik amounted RS 964. Bill due date is 29th Jan 2016, & till date on MTNL site it is not reflecting. I have lodged a complaint to mobikwik also as per them they have initiated the same and they want me to check with my operator (MTNL).

I also sent two mails to MTNL (billpay@bol.net.in) but there is no revert from there side.

I am feeling handicap because i don't know what to do now as due date is gone, till date on MTNL site the same bill is showing under unpaid bills.

Now i want...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Not install connection from last 10 days.

  khanakmal4u on Jan 27, 2016
I have applied for Broadband and Telephone new connection online for 5 times than i got call from local official and he collected my documents and told me, connection will be install within 2-3days and gave his number also. It's been more than 10days no call no message and when i called him, he didn't receive my call. I made him call around 100 times but no response. His number is 9013344040 NFC, New delhi branch....
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Poor service

 Kashyap261 on Jan 27, 2016
We Have Filed a Complain With MTNL Informing That Landlines Are Having Disturbance And Internet Is Not At All Working Properly

People from MTNL Have Visited Us And Informed That Box Is Completely Damaged and Needs Replacement...After Multiple Callings Also No response From There And Internet Is Not At All Working Resulting In Recharges Of Tata Docomo

We Are Ready To Pay All Charges Including Wire And Installation But Please get It Done As Its Causing Inconvenience To Us Heavily

There Are 5 Connections Here All Having Same Issue
Please Get It Done...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

MTNL — Non refund of excess payment to mtnl on 27/10/2015 landline no 28971244

 Harshad G Parekh on Jan 24, 2016
I have paid Rs 1176 twice on 27October 2015 through inadvertence while paying on line the monthly bill dated 10/10/2015 for Rs.1176 I have duly informed MTNL Borivali West and MTNL Dahisar Chek Naka Bu t I have not received the refund of the excess payment till date even after a delay of about three months I have to request you to look into the matter and arrange for the refund of Rs 1176 without any further delay...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Non functioning of broadband on landline no.-29545598 at a-4 panchsheel vihar khirki extn.

 Gurmeet singh baihar on Jan 22, 2016
Sir, On ph. No. 29545598 broadband is not working for almost 3 Months i.e.since Nov.2015 except for 3-4 days when internet worked .Regularely complaints are being registered to this effect with the MTNL via Internet. Through landline, 1504 etc. and personally visiting local visiting MTNL office at Khirki-Extn. and contected SDO sh.Meena ji.Gupta ji and DTE at Hauzkhas exchange but to no avail. Although linemen were coming to see the problem regularely but on each visit their openion was that WiFi MODAM is defective and requires replacement and with assurance that they will come soon with new MODAM...
Complaint comments  Read comments Complaint category Broadband

MTNL — Faulty line and broadband not working

 rschaudhary on Jan 20, 2016
Sir it's been 15 days since i am not getting internet services and landline too is not working . it happens periodically after 1-2 months . i had been complaining for it for many times but no one comes to repair it and if someone comes then after 1-2 days it again becomes faulty . so sir please sort out this issue.
address- aachi devi
j-2/13b, phase-1, budh vihar
delhi-110086
mob. no.-9899145231...
Complaint comments  Read comments Complaint category Broadband

MTNL Broadband — Re: mtnl broadband is not able to provide proper service

 rwaballimaran on Jan 20, 2016
I am a user of MTNL BROADBAND user since almost 13 years. My current broadband plan is 999 with 1 mbps unlimited speed. Until recently since last 3 months we have started facing speed problems. Written complaints or online complaints to concerned authorities done many times but condition of speed still the same.

Most of the revenue comes from Walled City area as there is wholesale business here but due to poor service many users are opting for DEN or Airtel. Underground cables which are so old since the Tees Hazari Exchange came into being have been laid instead fibre cables should...
Complaint comments  Read comments Complaint category Telecommunications

MTNL Delhi — Telephone service was out of order (25366319)

 jpsinha02 on Jan 19, 2016
Dear Sir/Madam, This is regarding the my MTNL broadband and landline (No : 25366319) are out of order since 29th Dec 2015, no response from MTNL despite repeated complaints. I had visited nearby Dwarka Telephone exchange several times as well as sent mails to Dwarka Authority and MTNL GM(west), but no action has been taken till date. Also they not gave the reason as well the timeline to restore my dead phone. Request to please have a look & restore my phone services ASAP. Thanks & Regards, Jwala Prasad....
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Network problem

 Ajayvir Singh on Jan 17, 2016
Since last few months I am facing serious network problem in Shahdara area in East Delhi, mostly times there is no network and phone is working emergency call mode, some times little to full network is there but unable to make or receive calls. When some one try to call me he get massage "the number you have dialed is out of coverage area"....
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Internet broadband +phone out of order for over a month

 dilasha on Jan 17, 2016
MTNL broadband and landline are out of order for over a month now, and no response from MTNL despite repeated complaints. This is pure harassment. They have generated the bill for the month seeking full payment....
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [mtnl] Mulund West Mumbai. — Unsolicited commercial communication (Ucc)

 joseph_lewis54 on Jan 13, 2016
Dear Sir, Please help me discontinue receiving subject matter above. I am receiving daily everyday on my mobile No. 9869828157 unsolicited commercial communication from the following numbers: MM-655365 MM-650500 MM-656799 MM-655315 MM-652020 MM-651503 DM-620406 MM-656789 MM-651505 MM-612345 for the past 4 months. I have made several dozens of requests to MTNL on 1909 START 0 also on 1503 and also thru mob.No. 9869012345 and also DND requesting to stop sending this Unsolicited Commercial Communication (UCC). But this has tremendously increased. Please check my mobile...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Facing a problem in broadband connection

 Alokkkkkk on Jan 12, 2016
Dear Sir, This is from so many i have already done lots of complaints in the mtnl for a network problem in my broad band connection but no action has been taken inspite of many complaints the technician comes at our place and says it will be done but the problem never gets solved its the worstest network i am getting in my broadband connection and no action has been taken from the concern department, this is just to make awake that they should take some strict action orlese i will remove my connection and switch to other private connection. Regards Alok Mehta 9029410843...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Sim card locked

 Akshara Khare on Jan 10, 2016
My prepaid mtnl number is 9757496779 . This is the number written on the back of my sim card 8991693060001626843 . My phone asks for a PUK code t unlock my sim. I am unable to contact customer service because my sim is blocked and nobody else uses bsnl or mtnl in this area. Kindly mail the PUK code to me on my email id khareakshara 1997@gmail.com . The sim card is registered in the name of Ambuj Khare . The last recharge done on this number was for Rs.200. Kindly help me get my PUK code asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Unauthorized bill charges and harassment

 naresh.sharma on Jan 9, 2016
Dear sir, i want to bring in to your knowledge that i was postpaid customer of mtnl broadband .I have requested the company through written request to convert my postpaid connection to prepaid on dated 01/08/2015.But despite of so many reminder(1 or 2 phone call daily) and at least 15 personal visit to mtnl office at easter court new delhi in the room no.107, company has not fulfilled my request .Company done it after 15 nov.15.But in this period of 3 and half month company has stopped all my services including post paid services but surprisingly i was receiving bills without getting any desired...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Continuous balance deduction from my account

 Pa1_kmr on Jan 5, 2016
I had recharged my mobile of Rs100, After using few days balance left was around 60+rs but other day balance was 20 and now it is 4. I had called customer case but they are saying please call later as there system is not updated yet. I tried that too but no help. So please help me getting my balance back....
Complaint comments  Read comments Complaint category Mobile Service Providers

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