Mahanagar Telephone Nigam [MTNL] Customer Care
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 1%
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1612
COMPLAINTS

Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:


Additional info
Customer satisfaction rating
1%
Complaints
1612
Responses
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Mahanagar Telephone Nigam [MTNL] related photos (97)

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Mahanagar Telephone Nigam [MTNL] Customer Care related pictures (97)

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Mahanagar Telephone Nigam [MTNL] — Deficiency of service broadband telephone no.011-28034003 -

 Vijaykaul44 on May 24, 2016
Hon'ble president,
I submit that i have telephone no.011-28034003 with broadband services for the last so many years. Since 2014 i have been facing problems of non functioning of broadband services. I have repeatedly requested mtnl officials and dotel to resolve my grievance but there is no satisfactory resolution to my complaint. I have repeatedly requesting mtnl officials on there nos. 25366666, 28088300, 28088400, 9868137678, email to agmopbcp@bol.Net.In, amdwarka@bol.Net.In, gmnp@bol.Net.In, and so numerous ivrs complaints but my broadband remains out of service on an average 15 days...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Complaint regarding tel. No 26196137

 subhash5833 on May 23, 2016
My tel 26196137 landline was dead since 16/05/2016. A comp. Was loodged on 17/05/2016 no. 278. The matter was thereafter pursued by me several times. But the complaint was not attended. I got a message from md mtnlcb on 21/05/2016 that it was attended. But my landmine is still dead and the comp. Was not attended. Hence, i lodged another online comp no. 632 on 21/05/2016.

The matter may pl. Be looked into urgently. I am a deputy secretary in the ministry of steel and i am required to do a lot of work from home. Hence, the telephone connection is absolutely necessary....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Frequent disconnection of the adsl

 RajaHaria2141 on May 19, 2016
Happening since 08/04/2016
Complained various times from 08/04/2016 till date (19/05/2016)
The complaints are been closed without customer consent and are not responding to the emails and calls to their office.
The same problem is escalated from sde to de to dgm to gm to ad of the division but all are keeping deaf ear towards this.
Executive till gm have already stepped in to the resolution of problem is what they are saying but it sees no action or betterment towards the complaint.

Ed who's there to support for the complaints, complaints made to him never...
Complaint comments  Read comments [2]Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Dolphin signal and call quality has become horrible

 MeghaKamleshAgrawal on May 17, 2016
I am using dolphin service for approx. 10 years now. For last 1 year or so, service has been continuously deteriorating. Weak signal, no signal, call drop, one way sound - it has become horrible as of date.

I have repeatedly complained at mtnl customer care helpline but there hasn't been any follow ups/actions from mtnl. My first complaint was registered on april-29-2016 (Case #1123765) and its been almost 3 weeks since then. Every time i call customer care to follow up, a new complaint is registered instead of resolving my original complaint.

They have given me 4...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Telephone line & broadband not working since last 01 months

 islamullah siddiqui on May 17, 2016
Dear sir/madam
My self islamullah siddiqui, i have the mtnl landline telephone no 28332242 alongwith the broadband (Ca no 2093065677).

In this regard this is to inform you that above no & broadband
Is not working from 01month before, for that i have several time telephonically complaint to area office on 01125454848 & 25175111 which is pickup the phone mrs verma, every time she is tell me sir your complaint has been process, also she is giving the some mobile no and name (Mr gauri shankar mbl no 9013139292, mr babu ram mbl no 9013131500, mr chauhanbut they are not pickup...
Complaint comments  Read comments [7]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Complaints against mtnl (branch ghatkopar east) staff

 tejashri.b on May 16, 2016
Dear Sir/Madam

we are regret to say that your ghatkopar east staff behaving is very rudely talking with customer.tell them to behave with the properly to the customer(especially mrs sharma madam).
actually all staffs are taking much more lunch time .and if the customer ask them they talk so rudely inspire of giving any reply to customer


Regards

Existing Customer...
Complaint comments  Read comments [8]Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Not receiving mtnl landline tel. bill online through sbi link service.

 bcdas on May 16, 2016
Sir, mtnl land line no: 27740817. I used to pay bill through sbi online, since last few months i do not receive any bill through sbi link online. Others bills like electricity, gas etc are showing online except mtnl bill. It causes me very difficult to pay mtnl land line bill only. I enquired mtnl office and sbi bank where the officials advised me to inform to your forum. So i hope you will take necessary action as soon as possible.
Thanks with regards,
Bimal chandra das
Mtnl c. A no: 2070201153....
Complaint comments  Read comments [4]Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Poor response to broadband and landline complaints

 Rajos on May 15, 2016
On 13.05.16 i had some problems with mtnl broadband wi fi. For my tel no. 2770 7029. Subsequently i was trying to sort out via the no 1504 and got docket no. 4478. For wi fi there were interruptions and the problem was almost sorted out. But on 14.05.16 the telephone was also dead., accordingly complained and the docket no. Was given as 448 with the sms message' same shall be attended shortly.' since it is the weekend the usage and utility is more and the need is indispensable. But to my surprise, instead of 24x7 services and urgency i had no reply for the last two days. This means either there...
Complaint comments  Read comments [4]Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Calling balance used for internet when 3g data balance available

 Shashinb on May 11, 2016
My complaint is against MTNL mumbai which as follows:
I had 3G data balance on 9.5.2016 which had expiry on same day. When data balance was 37-25MB, I recharged again by amount Rs.152 and the balance get added. This was also confirmed by dialing *446# which showed two different data balances having two different expiry /validity dates. That time I also had calling balance of Rs.207/- in my account. But as I tried to call, my balance was zero. So i called customer care since 3pm to 8pm. Many times calls get dropped by MTNL's poor service when i was in pune city. As the executives told me that...
Complaint comments  Read comments [9]Complaint category Mobile Service Providers

MTNL Mumbai — Unnecessory SMS in my mobile

 suresh bhat 1 on May 11, 2016
1500 is use less number as nobody gives correct information
Even after complaining in 1500 several thousand times I am receving SMS regarding use of mtnl net
Please see this do not repet
Why mtnl is sending a lot of sms per day and sometimes even in night.
Only on sms is sufficient and not every now and then

Take strict action against mtnl mumbai by trai

My mobile number is 9969319763 Suresh bhat...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — I want all Incoming and Outgoing Call detail

 dhaneshsona on May 9, 2016
Mumbai has been using MTNL Broadband Service since a long time .My mobile number - 9869770743 . i want my all incoming and outgoing call last 3 month detail to my email id - dhanesh50012@gmail.com. so i requiest to you please provide me my call detai urgently as soon as posible. i try to mainy times from u for details but not responce.i requiest to you please provide me my call detai urgently as soon as posible. i try to mainy times from u for details but not responce....
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Internet complaint

 mathayas on May 4, 2016
My internet is been not working properly for 2 months now
. I have complaint registered almost daily.

I daily receive a call from the exchage to check of internet ios working or not
but its not and they always have same answer they will get back.

I have contacted to customer care and the higher authority people also but no proper response . But yes bill is on time but not the internet and i have tied to conatct sdm for burarri area with contact no 9013133063 but its is switch off or no one will answer the phone.

i have been complaining...
Complaint comments  Read comments [1]Complaint category Internet Services

MTNL — Mostly week only my telephone works in whole month

 nashy thomas on May 2, 2016
Hi,

my telephone number is 24184074 and landline service is provided by MTNL which almost in every month have in dead state for 2 week or more. when ever line is dead we have to go at MTNL office to complain the same because in costumer help line number is always busy aur no one respond for other end.I have already complain the same for MTNL apps and docket number is 2233 which show the status cable under breakdown.

please take an action to resolve this type of regular problem which we face form MTNL...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Bill related

 Avd Esh on May 2, 2016
Dear sir,
I have changed plan on before due date on call executive says your bill plan has been change after midnight. as i used but nothing had changed in plan and as bill comes too heaver amount. the reason is wrong information provided by the customer care executive. what could i do, please take action against this case and resove it soon...

Regards-
Shivam pandey

bill details is mention
CA NO..2083318982
TELEPHONE NO. : 29917930
BILL NO. : 2806360860
Amount Payable after due date : 2, 787.00...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Not doing installation of broadband combo plan

 hemant87k on Apr 27, 2016
My Name Is Hemant Kawadgiri, I have been using MTNL land land connection (29663988) since 1993. On 21/04/2016, I applied for 2 mbps combo plan, the representative stated that they will make a connection within 48 hours, however so far no representative came to my house for connection process. After long follow up went I went there myself for configuration, Mr. S. D Yadav unable to configured my modern device, he was keep on insisting me to take MTNL device. Today I tried to do it myself in my home with Labtop, it get connected, however connection status showing as “Limited”. I called to Mr....
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — No proper service

 Nayanka on Apr 25, 2016
My internet is been not working properly for a year now. I have complaint registered also, one of the mtnl complaint id or the token number is 2889. I have contacted to customer care and the higher authority people also but no proper response . But yes bill is on time but no the internet and i always get dns error always and they just give me some dns number and it works for 3 days thats it, i have been complaining and i m really tired. The mtnl people always say that we'll send a guy to check your modem but till date i have never seen this happening where should i go, i was not getting at all so...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Fix telephone line

 anitchandra on Apr 25, 2016
Myself, Anit Chandra, Thane ghodbunder road, has been using MTNL Broadband Service since a long time. I am really unsatisfied by the MTNL service as my broadband connection is down since last 14 days.
Regular complaints have been given verbally over the phone. I even visited office 4 times. Swaminathan, and all senior staff their are useless, and they even dont know how to talk with customer. they said they have so many customers to address. we will not fix it in time. they misbehaved. Only assurance and complaint numbers are given each time but no fruitful action has been taken from the...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Poor and delayed services

 Nishit Savla on Apr 24, 2016
Dear Authority,
Myself, Hemant Savla, a businessman in Santacruz West, Mumbai has been using MTNL Broadband Service since a long time. I am really unsatisfied by the MTNL service as my broadband connection frequently gets disconnected. The DSL light goes every 15 min.
Regular complaints have been given verbally over the phone. Only assurance and complaint numbers are given each time but no fruitful action has been taken from the respective authorities.All the time they have been giving phone numbers of some authority who never pick up the phone As a businessman we need internet. But...
Complaint comments  Read comments Complaint category Broadband

MTNL Mumbai — Fraudulent address of tel. no.24440555

 virgosun317 on Apr 19, 2016
Tel no. 24440555 is being shown as regd.At our address plot no.16, reti bunder, mahim mumbai 400016.But it does not exist at this address.It is working at some other address with connivance of area manager shivaji park tel. Exchange and/or linesmen.It is a planned conspiracy by area manager and subscriber latif khan, a known goonda of mahim, to usurp our property, and involve us in some anti national activity falsely.Our address has been added without kyc.Please take urgent action against persons involved in this fraud, and give us reply in writing or email about steps taken to bring culprits to...
Complaint comments  Read comments [3]Complaint category Landline & Home Phone Provider

MTNL — No network

 rht125 on Apr 17, 2016
There is no network coverage of Mtnl dolphin in a-block, sigma3, kasna, greater noida.

Despite many complains, none is listening....
Complaint comments  Read comments Complaint category Mobile Service Providers

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