Mahanagar Telephone Nigam [MTNL] Customer Care
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 1%
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1690
COMPLAINTS

Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

Webpage:
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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:

Fax:
Fax:
+91 11 2335 7777

Customer satisfaction rating
1%
Complaints
1690
Pending
0
Resolved
7
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Mahanagar Telephone Nigam [MTNL] related photos (104)

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Mahanagar Telephone Nigam [MTNL] Customer Care related pictures (104)

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Mahanagar Telephone Nigam [MTNL] — Unauthorised deduction on account of bollywood model wallpaper

 nk_chawla on Dec 5, 2016
Every month (Since august 2016) i am receiving a sms from mtnl on my dolphin connection that : dear customer ur bollywood model wallpaper service renewed successfully and ur charged rs.10 valid for 30 days. To unsubscribe hit :

http://122.176.77.235:9997/oitsdp/getsubid. Dll

I have never subscribe this option. I have been charged illegally 2-3 times and i am not able to unsubscribe too. I fear that next time too i will be charged.

Further, when i tried to open the above mentioned link for unsubscribe, either this link is not open on mobile or i do not...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Charging for wallpaper by MTNL which i never ordered

 Nagesh Sehgal on Dec 2, 2016
Have got a sms from md-oneind on 29 november at 08.22

Quote 'dear customer ur bollywood model wallpaper service 11b renewed on 2016-12-01 & ur account 11b charged r 5, valid for 30 days to unsub
Http://122.176.77.235;9997/oitsdp/getsubid.dll unquote.

I never subscribe this option. I have been charged illegally and i am not able to unsubscribe too
Please refund my amount charged so far and do not charge again in future...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — LOVE shayari service which was never subscribed by me.

 Piyush Kamal on Dec 2, 2016
For past many months I am recieving a SMS from 520201010

"Dear customer ur Love Shayri srvc renwd sucesfuly & ur acnt chrgd Rs. 10 valid for 10 day. to unsub
http://122.176.77.235:9997/oitSdp/getsubid.dll"

First of all I I never subscribed this option, yet I have been charged illegally so many times and I am unable to unsubscribe too. Why you people are running this scam?

Would please unsubscribe it for me for once and all and kindly let me know through SMS.

Since I was preoccupied with lot of work I didnt pursue this matter,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — I am complaining about Http://122.176.77.235:9997/oitSdp/getsubid.dll

 asbuju on Dec 2, 2016
I received a SMS from 520202007

"Dear customer ur Sports srvc renwd sucesfuly & ur acnt chrgd Rs. 7 valid for 7 day. to unsub
Http://122.176.77.235:9997/oitSdp/getsubid.dll"
I never subscribed this option. I have been charged illegally and I am not able to unsubscribe too. I fear that it would be charging weekly again and again.

When I open this site i. e. Http://122.176.77.235:9997/oitSdp/getsubid.dll - I do not find how us unsubscribe .
Kindly look into this matter & do the needful pls.
Regards
Atanu Sinha, 9869393296...
Complaint comments  Read comments Complaint category Unauthorized charges

Mahanagar Telephone Nigam [MTNL] — Extremely discourteous employee

 uday khona on Nov 30, 2016
I had lodged a complaint, through their automated phone service, regarding non functioning of our landline on Monday, 28th November 2016.

After many reminders, finally an MTNL employee can home to check the phone.

I would like to place on record that the very poor behavior of the employee. My wife was alone at home and apparently he took advantage of the same and was behaving very rudely with her, which is most unbecoming of a government employee.

I can provide an authorised representative the details of complaint and I would like somebody to investigate...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mtnl — Recovery of pending bill after seven years by MTNL,dolphin.

 outfit on Nov 27, 2016
Mobile no. 9669407057. I applied for portability from dolphin to vodafone, which was done on 12/09/2016.
I received recovery notice of previous pending bill Rs133/- for period 29/01/2005 to 19/07/2016.
I was prepaid customer of MTNL dolphin from July 2009 till August 2016 during which period MTNL never asked me of the said recovery. MTNL has not issued me the bill along with call logs to verify for the period they for which the recovery is claimed.
I paid the bill amount on 24/11/2016 by which time my mobile service was discontinued.I feel MTNL sent me the recovery notice as...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Landline and broadband

 jackanz on Nov 25, 2016
After installation my landline telephone with broadband one and a half year back but as on today landline is not getting started it start one to two days and then get disconnected
And
Broadband also not working properly up to the speed
After several complain and personal visit today at Darpan centre the head
Mr Jadhav talk very RUDELY to a lady this is our government suytem worst...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Non working of broadband wifi

 abjetly on Nov 21, 2016
I have a telephone connection with broad band of mtnl tel no, 27570932.
The wifi is not working even before diwali. On my complaints only once a line man who is not conversant with the computer or caliberation of the computer with the router was sent. He was not able to fix the problem. Since than i am getting phone calls at least thrice a day asking whether my broad band is working. But no efforts are being done to fix the problem. For this i have submitted the complaint four days back also. Also i contacted the agm badli also but totally in vain. It seems that the department is not concerned...
Complaint comments  Read comments [1]Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Call details [Resolved]

 Nikiyogi on Nov 21, 2016
Hi my name is nikita sawant landline number is +91 22 2823 5480
91 22 2823 5481, 91 22 2823 5482 91 22 2823 5483
I want outbond calll details for each number in month of october. i want the details with the call start time and end time as well...

If possible please please send me on my registered id or you can also send me on nikiyogi2915@gmail.com/nikitasawant26@yahoo.com....
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Required incoming call details of February 2016

 sunny81 on Nov 17, 2016
I require incoming call details for the month of january and February 2016 as one of my best friend who should call me from landline had suddenly stopped calling me and his cell phone is also switch off due to which i am not abke able to get in contact with him plssssss its an humble request to help me to find my friend i really want to know where has he gone...
Complaint comments  Read comments Complaint category Family & Relationships

Mahanagar Telephone Nigam [MTNL] — Sim card not getting deactivated

 Sunil G Bajaj on Nov 11, 2016
Have paid in full the exorbitant amount being charged of Rs. 13500/- in less than 2 months.
Had purchased a post billing plan of Rs. 100/- plan per month on data connection on sim card. Have requested and met them several times. Sent mails on daily basis.
What else needs to be done to get it deactivated?
Vodafone bill on my other numbers are not more than a Rs. 1000/- per month since more than two years and in spite of this I paid under grievances and expected at least a disconnection so that future bills would stop....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Landline shifting applications

 Nanji Shah on Nov 8, 2016
I applied for shifting of my two land lines 24010809 & 24023056 vide work orders dated numbers dated 7th july 2016 i. e 160149 & 160129 respectively. on inquiry immediately thereafter, my number was punched. i donot know what that meant. after that i called up times without number to know about the status of my application but to no avail. there were excuses galore for this inordinate delay. then i was requested to give a letter that i was out of station for a month as by that time it would be done and i will have no billing also. then one day they laid the cable more than a month back which fell...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Unsubscribe Bollywood Model Wallpaper srvc - 5202005

 Bharat Bhushan Dawer on Nov 8, 2016
I have received message from the above No. 5202005 for a long on my dolphin No. 9868534947 and deducting Rs.5/- per month for the same.

I do not want to have this service at all. My name is Bharat Bhushan Dawer and my mobile No. is 9868534947 and provide back the amount deducted on this account.

Accordingly, it is requested to unsubscribe the same from my mobile forthwith. No service should be provided to me unless I write/request to provide the same.

Thanking you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — No concrete response to customer's queries

 shirinsuvarna on Nov 7, 2016
I have Dolphin mobile sim card in one of my mobiles. Whenever I call MTNL customer care number for my query they say that their system is not working (9/10 times). Then they say to call on the following numbers 26520081 / 26508886 / 26542111 but these numbers are always engaged or no one picks up the call (24x7, 365 days). Their online bill payment system is also not functioning. Hope they look into the matter soon and improve their services.

Regards,
Shirin...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — No action on frequent disruption of broadband service

 nikhil_shukla2005 on Nov 5, 2016
Since last few months i have been facing problem of disruption of internet so many times a day. Lately the disruption have incresed to more than 10 times a day. Whenever i lodge a complaint on 198 i get just docket number and nothing else, on paper this gets solved but not in actual practice. Getting help on 1504 broad band helpline is also same. They do nothing more than changing a few settings every time or resetting the modem.
I am fed up with all the mental harassment i am facing due to disruption of internet services.
I contacted mr manyar je of mtnl juhu danda exchange but...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Telephone not working

 v k ouseph on Nov 4, 2016
My landline telephone & Internet is not working for the last 10 days now and i have complained so many times. Yesterday I received an SMS that it is being attended and also, the contact no. of the person to contact if the problem is not solved. But still neither the phone is working nor the contact person is picking up the phone. My connection is very old that is why i was continuing
with it. Some time back, also, almost 4 months my phone was not working properly and after so many complaints, they did not solve it. MTNL is very good at sending the bills on time. Except that, their service...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Chargint rs.20 for service which i never subscribed

 navin5418 on Nov 1, 2016
I have got a sms from 52020020

Quote dear customer ur bollywood model wallpaper srvc renwd sucessfully & ur acnt chrdg rs20 valid for 30 day. to unsub
Http://122.176.77.235;9997/oitsdp/getsubid.dll unquote.

I never subscribe this option. i have been charged illegally and i am not able to unsubscribe too. i fear that next time i too charged rs.20/- again and again.

When i open this site i. e. http://122.176.77.235;9997/oitsdp/getsubid.dll - i do not find how us unsubscribe so that i do not charged next time....
Complaint comments  Read comments [2]Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Illegal detention in my balance mtnl sub2

 Shailender Bisht on Nov 1, 2016
Sir,

Since last 2 weeks my mobile balance is deducting rs. 2 on the illegal services which i never opted. My phone balance is exhausteing very quickly. I am afraid some mischievious activities are done to swipe balance into illegal accounts. Rs. 2 are everytime being deducted from my mobile balance for the service which i never subscribed daily basis by sender md-upower in the name of mtnlsub2.
I have some sms received:-
Dear susbcriber, you have been charged rs.2 for mtnlsub2 subscription pack.
And hi, your subscription for mtnlsub2 has been renewed successfully.@
Complaint comments  Read comments Complaint category Unauthorized charges

Mahanagar Telephone Nigam [MTNL] — For MTNL.no and Broadband

 CHANDER KATHURIA on Oct 31, 2016
I, Nutan Kathuria, having a MTNL No. 27297434 with Broadband plan of Rs.699/-. Our telephone no with Broadband is not working since last three or four months. You have charged internet pack with MTNL No bill in bill. You see that our internet and tel is.not working so why you charged in.coming three.or four bills. Kindly look.into the matter and surrender my tel with internet. Fresh bill after cancellation of my bill. My no is 9899200115. Thanks...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — No internet

 maheah on Oct 31, 2016
I have all docket number, i am complainting from august but problem still not resolved . mr mrigan came twice but not solved no speeed at all phone also not working but still we r paying bills of 4 mbps plan i have all the proofs also that we are not getting internet and speed, you can also check our history, after online complaint booking 2 hrs complaing trackers tells its resolved... whats this? thats why i am disconnecting internet and landline,...
Complaint comments  Read comments Complaint category Broadband

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