Mahanagar Telephone Nigam [MTNL] Customer Care
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 1%
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1657
COMPLAINTS

Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:

Fax:
Fax:
+91 11 2335 7777

Customer satisfaction rating
1%
Complaints
1657
Pending
0
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Mahanagar Telephone Nigam [MTNL] related photos (102)

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Mahanagar Telephone Nigam [MTNL] Customer Care related pictures (102)

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Mahanagar Telephone Nigam [MTNL] — My landline and landline are not working

 zillion on Sep 24, 2016
My landline number is 011-27762588 in the name of Zillion Overseas is dead and whenever I complaint I don't get proper response.
It is always a question that when government departments will start working.
We avail services to use them, but, rather it is like we consumers are just to fill pockets of government servant and then to we will be disturbed.
It's been for more than one year I had availed broadband connection, but it is never functional.
Pathetic services, from MTNl, then why, not to use private ones only.

Regards
Gaurav Goel
9599230530...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Zero Sevice and maximum harassment

 Rajos on Sep 23, 2016
On 22.09.2016 afternoon my telephone land line 2770 7029 was disconnected to outside calls without any notice or messages which also apparently disconnected my Wi Fi which most urgently used. I called 1504 and got the message to contact Area Account Officer.and informed me the line is cut due to non payment.We were out of station and not sure of non payment since no messages or emails were not received.Our payment history reveals the fact that we are prompt customers paying in time. But MTNL was in so hurry and haste to cut my Wi Fi not understanding the difficulties facing due to that.It was appreciable...
Complaint comments  Read comments Complaint category Telecommunications

Mtnl — Dead Telephone

 bhardwajreport@gmail.com on Sep 21, 2016
My phone is dead from last one month. I had booked the complaint many times & also called to area manager but nothing is done up till now.The service provided is very poor.Previous month also it was dead for more than 5 days. At-least we should know up to which date it will be solved.
I will be very great full to you if it is solved today.
Below no's dead:-
26364219;
26365314;
26365315;...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Unable to connect 3g due to network issues

 VinitBad on Sep 18, 2016
Are koi solution bhi dega ki nhi...
Ya bas PROBLEMS hi dekhte baithoge...
Problems dekhne k liye SiTE banaya hain kya...???
Useless hopeless network service of mtnl...
3G diya toh hain par NETWORK rahega toh 3G use karunga na...
WCDMA only doesn't works at all...
Ab kya 3G ka RECHARGE 2G pe chalau...
Are koi solution bhi dega ki nhi...
Ya bas PROBLEMS hi dekhte baithoge...
Problems dekhne k liye SiTE banaya hain kya...???
Useless hopeless network service of mtnl...
3G diya toh hain par NETWORK rahega toh 3G use karunga...
Complaint comments  Read comments Complaint category Internet Services

Mahanagar Telephone Nigam [MTNL] — Landline regarding not restarting my old number

 Rakesh D Kushawaha on Sep 16, 2016
I nisar ahmed choudhary residing at sakinaka mumbai 400072.
My old telephone number 28525678 was disconnected by not pad my bill. And now i have paid outstanding bill inr:1987/- on 09/09/2016. After mtnl dipartment not started my number & i requested personaly sakinaka telephone exchange with area account officer, then he saying me that pay 10, 000/- deposit for this number because this number primimum number. But allready use by me this number 28525678 long time. Then how to gon premimum. Mtnl frouding mith me i am very tired...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Dead telephone line

 shmittpjohn on Sep 15, 2016
Even after repeated requisitions about the dead connection no response since one month. I have no telephone bills due till date. Complaint Docket numbers raised are 996, 8083. Need some urgent attention in this regard as it is now a month long awaiting for some response from MTNL mumbai. I am getting no service even after paying the telephone bills....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Mtnl monthly billings - rs 100 (Mrs. Annie alemao) - 24150966 - wadala, mumbai

 godfreyalemao on Sep 14, 2016
My mother - mrs. Annie alemao - landline telephone # 24150966 has given her telephone for safe custody as she was out of india for many years and is not likely to return to india soon.
We have noticed that mtnl has started charging rs. 100 p. M for the last few months and if we are not in india and telephone is not being used, what are the monthly charges being levied for?

Can you please arrange to refund all the charges made and would appreciate your reply to her son godfrey alemao (Godfreyalemao@yahoo.com) based in dubai, uae.

Regards

Godfrey...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Mahanagar Telephone Nigam [MTNL] — Wrong outstanding balance of rs 7465 for 28033792

 sanjaychora on Sep 11, 2016
Respected Sir,
It is requested that after deposit and clearing my telephone bill, I requested to your office Dwarka Sector-6 on 03/10/2015 for closing the connection of my landline number 28033792 and deposited the modem and others apparatus which are mentioned below.
1. WI-FI Modem
2. Telephone Handset
3. Charger
I am expecting for my security deposit money but I received notice On dated 22/08/16 vide no. NoAo(TR)/Dabri/ Legal Notice/ 2053342071/ 28033792/ 223, I am scared to see this huge amount rs 7465/- but I didn’t make any mistake or fault from my best...
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Non receipt of coupons

 Ashok Narayanrao on Sep 9, 2016
Sir,
I have paid Rs 1262/- in dombivli for TOI+Mirror by chequeno 326545 SBI dombivli-west on 10-07-16 my earlier period was up to 31-08-2016. Till date I have not received Coupons kindly look in to the matter & arrange for coupons. paper I am receiving regularly, but it is too much delay, your help line no one responding / useless pl settle the things at an earliest....
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — No tone in my landline number 27612004

 yogi87 on Sep 7, 2016
I have made a complaint by costumer care no.198 and received the complaint no.1519 on 6-sep-2016 and I received a SMS that your land line no. has been attended but I checked there is no dial tone. In this contest I made call to Pushpendra kumar vats to Ph no.27921377 and burari telephone exchange phone but no one pick up. what, I do now please do needful....
Complaint comments  Read comments Complaint category Broadband

Mtnl — My sim card when it is fixed in my Dongle and when it is inserted into laptop, then internet is not working in D Link Dongle for the last 20 days

 shivarudra on Sep 4, 2016
My dolphin sim card when it is fixed in my dongle and when it is inserted into laptop, then internet is not working in d link dongle for the last 20 days. I have several calls on phone numbers 1503 and 1518 but none is attending to my calls. Kindly rectify the problem so that i am able to use internet with my d link dongle.

Mohan joshi
M. No.9013851007
Joshimohanam@ymail.com
Address: b-28/s-2, dilshad garden, delhi-95...
Complaint comments  Read comments Complaint category Internet Services

Mahanagar Telephone Nigam [MTNL] — Non refund of registration fee

 lovi dhankar on Sep 3, 2016
I Subodh Kumar applied for landline MTNL connection during Nov 2015 online and paid Rs 500/- as registration fees. Till date neither connection nor refunded registration fees by MTNL inspite of repeated requests. Request refund my registration fees as soon as possible. My contact no is 9911898542. Application No is S0002/TR001/0000028647. Address RZH 736 Flat No 1, Gali No 14 Rajnagar-II, Palam colony New Delhi-110045....
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Broadband not working since 3 months

 Yashkhurana29 on Sep 2, 2016
Hi,

I am complaint on 1504 since last 3 months but no resolution, every time person use to call and ask if it's working or not. Telephone no. 28525112, there is issue with line when use to fail customer care net starts otherwise it dosent work, these guys are really sick don't even turn up to check what is the issue. Kindly let me know if it can be resolved or I have to move consumer court.

Regards
Yash...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Billing for broadband usage

 Malau on Aug 19, 2016
I have a mtnl landline connection with a triband connection. The billing for the calls is usually low and the major part is on account of triband usage. However the charges are going up for no apparent reason. Injan and feb 2016, the phone bill was about rs 670/-. For the next two months it came to about rs 1670/-.in june and july it suddenly shot up to rs 3660/- and the latest bill is in excess of rs 11000/-. I cannot understand why this has happened and have not got a response to my online complaint so far....
Complaint comments  Read comments [2]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Mtnl with internet connection

 chander parkash kathuria on Aug 19, 2016
I, nutan, r/o b-7/5, sector-15, rohini, delhi - 110 089 owns a mtnl connection with no. 27297434 and broadband connection along with it. I want to you to disconnect the broadband connection as well as the landline connection because of unsatisfied services provided by mtnl.

I am really fed up of your services because when i went to complain about my connection which was not working properly from last so many days there was no action taken on my complaints. I did complaint so many times but there was no response from you. Due to this i took a new connection from airtel which is working...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Telephone and broadband dead line

 NikOza on Aug 19, 2016
Mtnl landline and broadband line are dead since last 3 weeks.
I am really very tired now of mtnl service. I have lodged a complaint with mtnl for fault in line via online portal, telephone, mtnl office visit but there is no one to rectify it and make it in working state. Now, i feel like i shall discontinue taking service from mtnl. Mtnl technician (Mr. Mishra in bhayandar) say that it will be sorted today itself, whereas i have heard this from him since 2 weeks now but it is not yet resolved. Everytime i call mtnl for complaint they give me different contact numbers and ask me to contact...
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — Over billing telephone no. 26943025

 Zahid mian on Aug 17, 2016
I have applied a broadband 795 combo plan with my aforesaid telephone no. My broad band connection was started in july 2016 but mtnl has served me bill of broadband charges for the month of may and june 2016. I have requested to gm operation, mtnl for correction of bill but mtnl has disconnected my connection. My connection was suspended for more than 20 days. Mtnl has charging telephone rent alongwith broadband charges. You are requested to please instruct mtnl to refund broadband charges where broadband was not connected and also the rent of telephone and payment of suspended connection.I shall...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Internet not working

 Aashish Parmar on Aug 16, 2016
From,
ashish parmar,
goregaon east.
Mob :- 09821915355

to,
mtnl mumbai
sub:- internet not working (022-29272048)
dear sir/madam,
i ashish parmar user of mtnl connection no.29272048 . I am using net connection on the above no.But since past few months i am suffering many problem
but last few days net has completely stop working my entrire business is depended on net. I have suffering haveay losses .
I had complaint several time on mtnl complaint no.But there was no response.
Today i had called up thrice to...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Mahanagar Telephone Nigam [MTNL] — Dolphin gsm mobile network delhi ncr

 Swami Aniruddha on Aug 12, 2016
Since 25-06-2016 i am facing problem of tower collapse, no signal, or fluctuating signal in my 2nd floor room just 0.5 kms from karol bagh telephone exchange bts new delhi. Bank otp sms take hours to come and sometimes don't come at all, due to which transactions cannot be completed. Complained on twitter many times and also via e-mails to general manager bts wireless service @ lodhi road cgo complex. A bts engineer visited my home on 15-07-2016 and was shocked to find zero signals inside my room in his own handset. When signals are available ivrs voice says phone is switched off or out of calling...
Complaint comments  Read comments Complaint category Mobile Service Providers

Mahanagar Telephone Nigam [MTNL] — Internet problem

 Abhishek Chainwal on Aug 11, 2016
Hello. sir actually i complent many times to your service center.and their is no response.. my internet is not working in my cell phone. whenever i say that i complent many times.and they dont say anything just they end my call. so sir please you take some acting on it.. my no is -99 68 587916
Complent-4 month at all. and now they does nt pick my call ;(
plzzz give my any solution about it -
abhishekchainwal7@gmail.com...
Complaint comments  Read comments Complaint category Telecommunications

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