Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam [MTNL] Customer Care

Mahanagar Telephone Nigam Limited

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Webpage:
Satisfactory Rating
1%
Complaints
1598
Responses
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Mahanagar Telephone Nigam [MTNL] — Not doing installation of broadband combo plan

 hemant87k on Apr 27, 2016
My Name Is Hemant Kawadgiri, I have been using MTNL land land connection (29663988) since 1993. On 21/04/2016, I applied for 2 mbps combo plan, the representative stated that they will make a connection within 48 hours, however so far no representative came to my house for connection process. After long follow up went I went there myself for configuration, Mr. S. D Yadav unable to configured my modern device, he was keep on insisting me to take MTNL device. Today I tried to do it myself in my home with Labtop, it get connected, however connection status showing as “Limited”. I called to Mr....
Complaint comments  Read comments Complaint category Telecommunications

Mahanagar Telephone Nigam [MTNL] — No proper service

 Nayanka on Apr 25, 2016
My internet is been not working properly for a year now. I have complaint registered also, one of the mtnl complaint id or the token number is 2889. I have contacted to customer care and the higher authority people also but no proper response . But yes bill is on time but no the internet and i always get dns error always and they just give me some dns number and it works for 3 days thats it, i have been complaining and i m really tired. The mtnl people always say that we'll send a guy to check your modem but till date i have never seen this happening where should i go, i was not getting at all so...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Fix telephone line

 anitchandra on Apr 25, 2016
Myself, Anit Chandra, Thane ghodbunder road, has been using MTNL Broadband Service since a long time. I am really unsatisfied by the MTNL service as my broadband connection is down since last 14 days.
Regular complaints have been given verbally over the phone. I even visited office 4 times. Swaminathan, and all senior staff their are useless, and they even dont know how to talk with customer. they said they have so many customers to address. we will not fix it in time. they misbehaved. Only assurance and complaint numbers are given each time but no fruitful action has been taken from the...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Poor and delayed services

 Nishit Savla on Apr 24, 2016
Dear Authority,
Myself, Hemant Savla, a businessman in Santacruz West, Mumbai has been using MTNL Broadband Service since a long time. I am really unsatisfied by the MTNL service as my broadband connection frequently gets disconnected. The DSL light goes every 15 min.
Regular complaints have been given verbally over the phone. Only assurance and complaint numbers are given each time but no fruitful action has been taken from the respective authorities.All the time they have been giving phone numbers of some authority who never pick up the phone As a businessman we need internet. But...
Complaint comments  Read comments Complaint category Broadband

MTNL Mumbai — Fraudulent address of tel. no.24440555

 virgosun317 on Apr 19, 2016
Tel no. 24440555 is being shown as regd.At our address plot no.16, reti bunder, mahim mumbai 400016.But it does not exist at this address.It is working at some other address with connivance of area manager shivaji park tel. Exchange and/or linesmen.It is a planned conspiracy by area manager and subscriber latif khan, a known goonda of mahim, to usurp our property, and involve us in some anti national activity falsely.Our address has been added without kyc.Please take urgent action against persons involved in this fraud, and give us reply in writing or email about steps taken to bring culprits to...
Complaint comments  Read comments [3]Complaint category Landline & Home Phone Provider

MTNL — No network

 rht125 on Apr 17, 2016
There is no network coverage of Mtnl dolphin in a-block, sigma3, kasna, greater noida.

Despite many complains, none is listening....
Complaint comments  Read comments Complaint category Mobile Service Providers

MTNL Trump — Amount charged double of 458 against the landline no 01125532255

 chiragahuja on Apr 16, 2016
As i have marked the payment through the mobile app as amount was charged as bill was not updated as email has been sent to you as no response from your ens my email is is chiragahuja8800@ gmail.com....
Complaint comments  Read comments Complaint category Government Organizations

Mahanagar Telephone Nigam [MTNL] — Dead landline connection

 prabhash_1979 on Apr 15, 2016
Mahanagar telephone nigam [mtnl] — so called best govt. Telecommunication company
Since last one months i.E. 10/03/2016 my lane-line is dead. I was lodge two times complain through 198 but the message i got is your complain is your complain has been attended. The above two complain no is 82 and 1204 dated 16/03/2016 and 17/03/2016 respectively. Now my third complain no-564 dated 21/03/2016 is pending to be resolve. I have already called and sent mail to many concerned official of mtnl many times but no response received from any one. Even senior official of the company has never given...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Telephone no 26383421&26383422 are not working from last six month

 houseofincas on Apr 13, 2016
Complaint registered for the land lines no 26383422. The complaint no. 326 dated 4.03.2016 has been not resolved till date
Complaint registered for the land lines no 26383421. The complaint no. 232 dated 6.02.2016 has been not resolved till date...
Complaint comments  Read comments [1]Complaint category Other

MTNL Delhi — Frequent disconnection of internet

 Krishna Bir on Apr 12, 2016
MY phone no. is 27783010.I have a night plan i.e. during day i should got 60 kbps speed and while at night speed should be around 200kbps. The problem is since day one my modem Adsl power is unstable it took them 6 months to resolve that problem after that somehow it get pretty stable that means now it gets unstable every half an hour or an hour. Not only this after 5:30pm speed is gone totally till 10:00pm. It is very annoying because download often gets failed due to these frequent disconnection.It is almost a year and not even a single month goes when i do not enter a complaint.
It is...
Complaint comments  Read comments [1]Complaint category Internet Services

Mahanagar Telephone Nigam [MTNL] — Phone number has been transferred from my company to another company without our consent

 FacoAutomation on Apr 11, 2016
Consumer complaint:
We are faco automation, a2, ramp, ghatkopar industrial estate, ghatkopar west, off lbs marg, mumbai 400086. We are a small scale industry and sustaining in business by means of technology developments extensively for engineering industry.

I subscribed for a phone number from mtnl mumbai vikhroli branch (Land line number +91-22-25003344) for my company faco automation ( www.facoautomation.com and www.youtube.com/c/facoautomation ) with hard earned money from my company. This number is subscribed and connected to us since year 2010.

We have...
Complaint comments  Read comments Complaint category Products & Services

Mahanagar Telephone Nigam [MTNL] — Payment not received

 sayali93 on Apr 9, 2016
Today i made payment of mtnl bill for rs. 721/- for ca no.2100357647 bill no.2100763782. Kindly confirm whether the bill has been paid . The amount has been debited to my account but bill did not generate. Please confirm whether payment has been done and receipt should be generated....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Very worst service

 srisailamjin on Apr 8, 2016
Last two months my lane-line & internet is not working. I was completed many times regarding this, but still no progress on this. I got the msg from mtnl it says "dear customer, you tel no.T28523191 with complaint no.955 dt 12-mar-2016 has been made over to : shri rama nand and his contact no is : 9013136792 and sdo mobile no. Is 9013131737." i was called him many times but every time he says "it will not solve anymore disconnect your mtnl connection."
This is how the mtnl service providing to customers....
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Broadband not working for the last 6 months.

 N Haridas on Apr 8, 2016
Dear sir/madam, I want to disconnect my landline as well as broadband connection as the main purpose of the connection is the broadband service but since I have shifted here in Palam from south extension part 2 in September 2015 the internet service has not been working even for ten minutes. I had been complaining about the matter since last six months but no action taken up by the mtnl employees I am fade up of your service my telephone number is 25043160 and my CA No is 2083306977. No lineman turned up to check the problem or either fixed my problem even after complaining online, telephonic as...
Complaint comments  Read comments Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Fraudulent transfer of 02224440555 to my address

 virgosun317 on Apr 6, 2016
02224440555 has been fraudulently transferred to my address at plot no. 16, reti bunder mahim, without any kyc.
The phone doesnt exist at this address.. The person latif khan is a cheater and trying to break into my shop using the mtnl bill. Mtnl officers of shivaji park exchange visited premises and confirmed telephone doesnt exist here. But no further action taken or any reply made to me. The persons responsible for this should be immediately arrested. Rti reply sought has also not been provided till 42 days now
I want prompt reply from mtnl, as to where is this no. Now, and address...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Mahanagar Telephone Nigam [MTNL] — Know my CA no.

 08nikhil1994 on Apr 4, 2016
Today is the last date of payment of my mtnl bill pls. help me to know my CA no my telephone no. is 23678005...
Complaint comments  Read comments Complaint category Lawyers and Attorneys

Mahanagar Telephone Nigam [MTNL] — Broadband /telephone not working properly

 sudipghosh2007 on Apr 3, 2016
Hi team,

I own a number from mtnl for more than 3 years and for the last 2 years me and my family members are facing an issue for using internet. Each month the bb services are down for almost 16 days. We never delayed for paying our monthly rental. If calculated in the last 2 years i had paid more than 19000/- where in i have been able to use internet for 365 days because out of 30 days the internet works for 13-14 days. Please look into the matter on the priority and request you provide best possible solution...
Complaint comments  Read comments [1]Complaint category Broadband

Mahanagar Telephone Nigam [MTNL] — Disturbances occuring during call since last 3 months number - 23924093

 amitgo14 on Apr 2, 2016
Dear sir,
We are complaining for above mentioned subject since last 3 months. Our telephone number is :- 23924093 complaint no is :- 965 dt - 01/04/2016 where we have received number of mr.Virender singh i.E. 9868132115 but this number is no reply we tried 100 times.
Kindly look in the matter urgently as this phone is very important for us and our connection is 30 years old. Hope to get reply at earliest....
Complaint comments  Read comments Complaint category Business & Finances

MTNL — Lack in service, extra charges for services i haven't even opted.

 Ankur.kakkar on Apr 2, 2016
I used the mtnl etop service to recharge data plan, i recieved the confirmation message but haven't yet received the internet balance.
Secondly, they started a service of which sends some tips without me opting it.
Its charging me ₹10/2 days. The customer care representative does not respond accordingly, she kep me on hold for a long time and i could hear her gossiping with colleagues. I have recorded the call too.
Messages i recieved about the intetnet plan are attached below....
Complaint comments  Read comments Complaint category Mobile Service Providers

MTNL Delhi — Landline bill

 Hyat on Mar 29, 2016
Dear sir,
I had made a transaction of rs 814/- for my mtnl delhi on 24/3/16 through freecharge. The details are as under :-
Date - 24/03/ 2016
Mtnl delhi landline bill
Amout - 814/-
Order id: fclw160324345575542
Account number: 29948291
Mail id -mdabulhayat85@gmail.com
As per info by freecharge that the transaction can take 72 hrs that is ok, but after 6 days that is not done. I am very disappointed by delay. Pl help to make my transaction as early as possible.

Hayat......
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

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