[Resolved] Alliance — Internet services not working

Arijit456

from Raipur, Chhattisgarh

Address:

P-31 Nani Gopal Roychowdhury Avenue, Phillips, Kolkata -700014

My broadband services gets disrupted frequently and customer care redirects me to local cable operator who doesnt answer calls either by me or even by customer care. At times Im left without service for more than 24 hours and no compensation ether monetary or value is ever offered. Currently my broadband isnt working since 8th September 2020 and they gave me a docket id 1097. This would like a compensation of some sort.

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Sep 17, 2020

Complaint marked as Resolved

Nothing done by anybody.No service. No compensation.

Alliance Broadband customer support has been notified about the posted complaint.

Sep 12, 2020

Updated by Arijit456 Almost 4 days without internet now.

Sep 12, 2020

Updated by Arijit456 Update: Spoke to their local cable operator through whom they distribute their service on [protected].
I was informed even after 5 days services will remain disrupted INDEFINITELY since Im on cat5 connection and cat5 switches are supposedly unavailable in the market.

Furthermore I am being BLACKMAILED to switch to their fiber optic connection to ensure services are restoration instantly.

So ultimately it could be 2 days or it may well be 10 days or more that I will be without service OR COMPENSATION.

Note: Just wanted to know apart from sending them sweet emails, what stand can https://www.consumercomplaints.in adopt in such a situation?

Sep 17, 2020

Updated by Arijit456 No resolution still complaint closed. No point keeping it open anymore.