[Resolved] Amar Cars — Force to purchase extended warranty by mr., rupesh nexa vadodara

kirankumar16

from Delhi, Delhi

Address:	Vadodara, Gujarat, 390002
Website:	vadodara.amarcars.com

Order no.[protected]
Booking date :[protected],
Model: baleno delta petrol white color,
Date of disbursing down payment and sanction letter of loan:[protected] as per the discussion with mr. Rupesh and meghanaben
Dear,
On telephonic conversation mr. Rupesh and meghanaben are denied to deliver cars without buying extended warranty, nexa card and accessories.
I have already disburse down payment and sanction letter as per the direction given by above ra.
Still they continued to force to buy all these things during telephonic conversation.
Then i have complained to nexa. Experience customer care centre on 22-6-16...
After that i recieve the mail from amar car pvt. Ltd on 23-02-16 that we can not force to buy all packages...
Then i again talk to mr. Rupesh regarding receiving of mail still he is not supplying car without purchasing of extended warranty etc..
These mail i have forwarded to mr. Rupesh on nexa. [protected]@amarcars.Net as per the mail address given by mr. Rupesh on[protected]...
But still they are not supplying the my booked car without purchasing of extended warranty etc...
Mr. Rupesh sra and his team continues to force for purchasing of extended warranty, nexa card and accessories...

Now my query are:
1. Mr. Rupesh and his team is really superior then company nexa? Because they are avoiding the company norms and where it is written that it is mandatory to buy the extended warranty, nexa card, accessories etc...

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Jun 28, 2016

Complaint marked as Resolved

I got the mail from [email protected] that extended warranty, nexa card, accessories are not mandatory as per our system. but on telephonic conversation with Mr. Rupesh, Meghana, and Dharmesh they are not supplying my booked car without purchasing of extended warranty, nexa card and accessories... Please do needful in these regards as early as possible... still my problem is not resolved... Because they did not supply my cars after disbursing of payment on 16-06-2016... How can say that complain is resolved.., ...

Amar Cars customer support has been notified about the posted complaint.

Jun 28, 2016

Updated by kirankumar16 In these regards i got the following mail but Mr. Rupesh and his team still continuously insisting me to purchase extended warranty, nexa card and accessories.

Mail from nexa.[protected]@amarcars.net
Dear Mr. Kiran,

With reference to the complaint related to the Extended Warranty, Nexa Card & Accessories. We would to mention that Extended warranty is made in benefit for the customers, which would have been mentioned by the respective Relationship Manager to you.

As per the system, it is not mandatory. Also Informed that in Vehicle manufacturer warranty is 40000 KM/ 2 Years (Whichever is earliest). If you purchase Extended Warranty than it should be extended till 80000 KM / 4 years (Whichever is earliest).

Extended warranty is like a medical insurance. It is necessary to buy, but we can’t force you to buy.

Also informed that Nexa Card is a loyalty card, in which many benefits like, welcome bonus, reference earned point, exchange point etc. You pay only single time for activation, and its free for life time.

And informed that NEXA give you an option for Nexa Genuine accessories.

Also you have choice of different type of accessories which are available in Nexa.

Its not to compulsory to buy only kit, you have more option like side maulding, body cover, seat cover, bumper corner protector, reverse parking camera etc.

We assure to provide best service at all time.

Hope to have better services in future.

Regards,

NEXA Central

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Comments

kirankumar16

from Delhi, Delhi

complaint is not resolved

kirankumar16

from Delhi, Delhi

Mr. Rupesh and his team not supplying my booked car without purchasing of extended warranty, nexa card, accessories...then how they can make full to customer that complaint resolved...

kirankumar16

from Delhi, Delhi

Complain status updated :ID 1318460...

I have already complaint regarding the above subject with above ID and they replied me on my personal mail that as per the system it is not mandatory to by purchasing of extended warranty, nexa card, accessories etc.
but during telephonic conversation they are denied to supply my booked car without xtended warranty, nexa card, accessories etc.

So. i want to tell you that my problem is not resolved because they are still not supplying my booked cars without purchasing of extended warranty, nexa card, accessories etc.
Still continuous to force me about the purchasing of extended warranty, nexa card, accessories etc.by Mr. Rupesh and his team...

Desirable resolution: I want to buy my booked cars without purchasing of extended warranty, nexa card, accessories...
I want to same confirmation on my mail...

Please do need full if am i right...

jiten14206

from Mumbai, Maharashtra

I think to purchase car from amar car but after viewing this complaint, now will buy car from other dealer who gives me only what I want. We know nexa card not useful to me. I can't utilise what they offer on nexa card.