Amazon.in — Handpump - product return request - no money refunded

Address:	560055
Website:	www.amazon.in

I placed an order for pindia manual hand press barrel water dispenser pump on 29th march 2016 from amazon.In
Order#[protected]
After it delivered i found the product is worst in quality as well as by functionality. It did not work at all. Not a single drop of water was coming out through the pump. I request for return on 8th april. The mail i received after return, the location was my office address and in my amazon account it was reflecting as my home address. That was a technical error from amazon. I waited for 2 weeks to get a call from courier guy. I called i dropped so many email and after that finally one guy came to pick it up on 23rd april at my office location. And it is my off day. I called customer care and i shouted, 2 guys disconnected the phone intentionally. One guy spoke nicely name sendhil to convince me stating that you are the exceptional case so without return we generate your refund. He simply lied and made me fool. Again on sunday i received a call from courier for pick up at office location. Today again someone called and told cancel return and generate new request. I did the same and as it was too late, i couldn't generate the request. So i found basically these people are getting training how to fool people in all the way to rob the money!! Stupid people, worst service i ever had with such big reputed ecommerce.