Amazon India — 1-2 Day guarantee is a fake advertisement by Amazon. It amounts to misrepresentation.

Address:

Bangalore, Karnataka

For ORDER #[protected] I had placed request for 2 day delivery. I have all the recorded calls with ATS courier people, 7 chat escalations with amazon and 4 recorded calls with Amazon escalation for this product. Still it reached me 5 days late! (whats more interesting is that within this delay period, the same ATS delivered another product from amazon to me on the very same address!) And now, for ORDER #[protected], I had placed 1 day delivery request. It was to be delivered today (13th Feb). I knew from past experience how unprofessional Amazon ATS is. So early morning i escalated saying that please ensure it comes today. I would really request amazon to go through the chat transcripts of this today morning and the guarantee that they gave that under any circumstance, it would be delivered today. BOTH times they have grossly delayed my product after having paid for expedited shipping. I am lead to believe that their 1-2 day shipping guarantee are fake advertisement and misrepresentation seeking to lure prospective customers unlawfully towards using their services. Hence i am raising this complaint here and shall be making a legal complaint at the Consumer Court of Bangalore as well.