Amazon India — 3 ordered, incorrect item sent, shoes wrong, size, shirt wrong necklace wrong order

Address:	Pune, Maharashtra, 411033
Website:	Www.amazon.in

Hi my name is Somesh, this my registered email address my number is [protected]

Before we start i want to let you know this email and the response to this will ne shared to other complaints.

Secondly i do not want this to dealt with MINHAJ or DEEPA, (with no disrespect - i feel they are incompetent and incapable to resolve this)
And im just 1 step away from going to consumer court about this.

I have 4 attachments which are proofs which i am sending you guys.

So starting by the 1st complaint.
Plesse listen to my calls and emails from 12th oct.

1. Chevit combo shoes speedwike
Order number[protected]
I ordered this on 3rd oct.. The delivery date was 12th,

I ordered this so i could play tennis matches so it was very important for me i took a day off from work to receive this item,
The item was not delivered i called cust service, i was promised the item will be delivered on 13th oct,
I said never mind- i took a loss of day work and salary,
I couldnt afford to stay home to receive this so next day i went to work, but i told my cousin to receive my package on my behalf when he comes to the home.

No delivery on that day, i was upset i called cust service- they offered me Rs 100 gift card as compensation and i was told i will get it by 14th oct as a promise.

On 14th oct i waited myself to pick this up, i waited till 2pm, no one came to deliver.. I took a half day and when to office late as i thought the delivery guy might come late evening..
But no one came i wrote email complaint i was given Rs200 gift card.
Then i was told please wait for next day.
And again they promise it will be delivered.
No one came,

So i spoke to Leadership team now over phone, they said we give you Rs100 gift card please wait till 17th oct and they promise they will deliver.

I received a call on 16th oct SUNDAY for delivery, as it ws sunday nobody was at home to receive this, i said to the delivey guy can they deliver it tomorow... He said yes they will deliver it tomorow.

17th monday morning i was waiting, called the same delivery guy number it was switch off so called cust service they said please wait the order will be delivered before evening.

SO I TOOK A DAY OFF from work,
Nobody came,
I spoke to leadership team again, nobody was ready to help as they daid there was no movement of the item and they are unable to track.
I wrote email complaints, same guy or girl MINHAJ unable to help.

I start sending complaint email to managing director s about this,

Because amazon was not ready to compensate for my time loss and money loss.

I called everyday on 17th 18th and 19th
I was told same things all wrong info false promise - stating i will receive it tmrw.

The order was actually lost in transit in HINJEWADI WAREHOUSE, Nobody could find it and they had to search for 4 hours as the transport manager had ordered them

I received the order on 19th oct at 11pm (yes at night)
So you guys can imagine the frustration,

Ordered on 3rd oct received on 19thoct
Order Rs 1200 which had Rs 300 delivery charge.

I took 2 leaves from office and 2 half days to receive this which is a loss of Rs 2400.

Amazon compensation was Rs 400 gift card,
But for me its actualy Rs 100 because Rs 300 should have been cancelled as its a failed delivery amazon could not delive this on time. So that Rs 300 gift card is not valid.

My calls records show i have more 32 calls made to amazon and 17 emails sent for this.
Do you know the time wasted on this?

This is just the start of the inconvenience.

I received the shoes when started to wear this thats when i realised amazon seller has screwed my 2 weeks.

The size i received was number 9 but i ordered number 10.

The shoe does not fit.

You guys made me wait for 17days, after 32 calls, the seller sends me wrong shoes.
How pathetic is that seller because THIS CASUALLY AMAZON IS DOING BUSINESS.
This might not be Amazon mistake but
YOU BLIND trust your sellers.

The seller and amazon just care about their business.
When size 10 went out of stock you guys sent size 9 thinking customer will not notice if it fits.

This is bad business, everyone should know about this.

Amazon has to compensate for this

[protected][protected]

2nd complaint similar to 1st but with no late delivery but amazon worst agent.

On 16th oct i ordered gold chain 28inch size (please see attachment) everything was ok until next day,
The picture, the item name eveything got automatically changed into Rudraksh chain which i never ordered.

I called on 17th oct at 8.30 morning (check the calls) i informed the scenario.

My call was transfered to cancellation and refunds,
I explained him again that i never order rudraksh chain.

Advisor said- HE HAS CANCELLED THE ORDER, i will get my money back Rs 200 gift card after 24 hours in my acc and Rs 40 in my credit card within 3 days.

I was waiting for it, there was no refund.

I got this item delivered to my house on 20th,
I thought it was my tennis dampener which i order, i helped thevdelivey with address for next customer..
Before i realised it was a jewelery which i had cancelled he was gone.

My question is why amazon has no value for customers time and efforts,

I wasted hour hour and spoke and cancelled this order.

If i was promised by the advisor the order is cancelled and i will get refund in next 24 hours... Why was it not done?

I need amazon to take strict action against that advisor.

He has caused me lot of time my energy and money waste as i had to arrange returns to amazon again.

No compensation was given to me for this amazon hassle neither from leadership team neither by Deepa from email resolution team.

Amazon needs to compensate this to me.

[protected][protected]

3rd and last - after being pathetically treated by your leadership team..
I decided to return the wrong shoes and chain jewelery delivered.

I was told by the leadership- Sir its simple, return the order and get your money back.
We cant help you any other way.
He spoke to as if he was doing a favour to me.

Thats why i decided no more shopping from amazon.
[protected]×[protected]
I arranged for returns next day on 21st oct between 8am to 11pm

Please check the
As i work in a bpo from 10am to 8pm this was only slot available, so i decided to take half day from work causing Rs 400 loss for me.

Next day i waited till 11am nobody called or came,

Around 11pm i got message from amazon stating my delivery is RESCHEDULED between 5pm to 8pm

My question you guys are working fir this nd earning because if this?

Who gave amazon the pernission to reschedule my returns?
You have the audacity to do that without informing me?
Do you think we are unemployed and free for amazon whenever you guys think?

I want to raise a complaint against whoever rescheduled my timings,

Because of it i lost rs 400 due to half day and the shoes have not been returned as the returns guy got into an arguement with saying he will not come anytime before 5pm..
And i can do whatever i can but he will not come.

I will not talk about false promise,
Wrong info,
Number of calls, emails sent

Lets discuss only monetary

So in total for these 2 items shoes and jewelery i had loss of Rs 2800 (2 leaves and 3 half days)
I will not blame it completely on amazon because the sellers were at fault too, and 1 of your guys from refunds was at fault too,
So amazon has to refund me 50% of this..
Amazon has Refunded or compensated for Rs 400
So amazon has to refund me Rs 1000.

Based on all the interactions i ever had
Amazon i have realised nobody cares about my time, all you guys care about is your business.
Amazon has to start taking customers time more seriously.

Compensate me Rs 1000 so that we can close this here because i have already started searching for third party complaints where i can share this.

Regards,
Somesh

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[protected] Forwarded message[protected]
From: "Somesh Yadav"
Date: 22 Oct 2016 12:58
Subject: 3 Complaints.
To:
Cc:

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[protected] Forwarded message[protected]
From: "Somesh Yadav"
Date: 22 Oct 2016 12:58
Subject: 3 Complaints.
To:
Cc:

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[protected] Forwarded message[protected]
From: "Somesh Yadav"
Date: 22 Oct 2016 12:58
Subject: 3 Complaints.
To:
Cc:

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