Amazon India — 3 products which i order on diwali, went undelivered what-out any prior notice

Address:	411057
Website:	Amazon.in

3 products which i order on diwali, went undelivered what-out any prior notice,
Amazon customer care as no answer for this,
and cutting my chat in the middle,
No correct response,
no solution from them,

ORDER PLACED
Thursday 27 October 2016
ORDER #
[protected]

ORDER PLACED
Thursday 27 October 2016
ORDER #
[protected]

ORDER PLACED
Thursday 27 October 2016
ORDER #
[protected]

Till today,
we dont have any solution for it,
No help from amazon itself,
but they are ready to refund,
This is not he correct trade,

I have personnely contacted 5 times to resolve the issues,
Still they dont have any answer for it,
My last chat was perposefully stopped in the middle,
So i am complaining to indian consumer forum for help

below are the last chat history:

Me: Hello amazon,
Please provide me the valid reason for not delivering my product on time
WalletKing Camel Brown Genuine Leather Casual Belt for Men ( Size: 36" )
You are now connected to Keerthi from Amazon.in
Keerthi: Hello, my name is Keerthi.
I will be there to help you.
Me: Okay,
hope you help
Keerthi: Yes I'm sorry for the inconvenience happen to you.
I have checked it for you that the product have been moving to the seller.
Me: Y?
Keerthi: In this case I'm sorry to say that the product will not be delivered to you in this case I will help you in the refund for the product and I request you to please reorder for the product again.
Me: I dont want refund
I need product
I have paid money for it
Keerthi: I can understand your concern can you please give me 2-3 minutes so I can check it for you that can you do the replacement for you?
Me: Replacement is the next topic,
first tell me..
the valid reason for not delivering my product on time???
Keerthi: I have checked it for you that the product have been out of delivery for 1st of November and on 3rd of November and it have delivery attempt for the product.
Me: Its fine,
tell me the reason for not delivering it to me?
Keerthi: As per the policy the delivery can be attempted only for two times in this case the product will be marked as undeliverable and it will return to the seller.
Me: On last Saturday, It was write on your website, That it will be delivered by Monday,
on the next day, it went to undelivered state,
this was ridiculous,
Yes you are right,
tell me the reason,
you are getting my question keerthi?
or shall i repeat it again?
Keerthi: Yes I can understand your concern have you received any call or message regarding the delivered.
Me: No
i didn't received any call or msg,
if i would received,
i would have personally called the courier guy, ...
now, this would be the 5 time i am repeating the question,
tell the valid reason for not delivering the product on time,
?
Keerthi: Yes I have explained you already that the delivery have been attempted twise in this case the product is returning to the seller in this case we can issue you only the refund of the product.
Me: This is the 6th time ia ma asking,
as per you,
delivery are attempted,
so tell me y it was not successfull???
is it my fault?
If you are not able to answer my question,
then tell me
Keerthi: I have explained it to you that pick have be attempted for you in this case I request you to please update your number then we will be able to inform you about the delivery of the product.
Me: I have a valid and working number updated by me, ,
is this the reason??
that i didn't pick up??
please be specific with your answer..
then i will move ahead with next question
Keerthi: I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Thank you for contacting Amazon.
Keerthi from Amazon.in has left the chat

****bean bag was delivered on 7th of November and show 5th of november in website,
i am adding the screenshot for it also