Amazon India — Amazon delivered faulty product of different Brand

Address:	Gurgaon, Haryana, 781038
Website:	Amazon.in

I had purchase an allyson fitness original 10 in 1 six pack abs exerciser on 26th jul 16 from amazon site but got delivered this product from different brand called golden star american brand. I am requesting the amazon to exchange the product with the brand which i ordered from the website or refund my amount in case same brand product is not available as the product condition is not good and making lot of noise & the spare parts as per catalogue is also not there. Hence i requested amazon multiple times in amazon call centre but they are saying they will investigate the issue. I called call centre today and now they are saying they have two type of product, one is amazon own and another is seller direct product and i have purchased the seller product which was nowhere mentioned specifically and now they are saying there is a sign which depicts that. But as a customer we are not aware of this, hence, now as per amazon i have to contact directly to seller. Amazon can't help on this. They are now sending a mail to me and saying that i have to send the product directly to seller at my own cost. Product wait is approx 7kg which would approx cost me rs 2500. However the product cost is only rs4000.

My order number was order #[protected].

Request you to look into this matter and help me on this.

Regards,
Rajeev kumar
[protected]