Amazon India — Amazon Fraud- poor customer service

Address:

Gurgaon, Haryana

Order #[protected] I bought a product from Amazon but as a lay man i didnt went through the website designing structure. They have something called Amazon fulfilled and seller fulfilled items. To my luck i bought the seller fullfiled item.Now the product that i recieved seems damaged and defective ie seal is broken . i have calling since day 1 to return the poduct and i am told to wait for 48 hours as this is a seller fulfiled item and will require seller to respond. after 4 days seller response was " wil check".and i recieved an email on 8the saying that "you to return the iterm .Mode - Self courier . i have to leave the city on 9 an i am left with no option . i have already paid Rs 50 for delivery and have to send the courier back and more over i have first print the address and codes and all the nonsense and then send it via courier .io called again and told that i cannot send the product please arrange a delivery and then again i was told to wait for 48 hours as seller will contact, but no body contacted.i didnt have time for this and i called CS for the resolution .I spoke to Saaqib and Kaleem who understood my problem and told me since there is response from the seller they will file a claim and i will get my money back in 1-2 weeks and i dont have bother about the product delivery to seller.they assured me to the core that i was satisfied and left the product in the house and went on the tour. Now i am recieveing emails that they cannot return the money until i gv them the product for which i have told them to collect it from my house but Amzon doesnt agree to it. i am badly stuck with this as i am not at home and amazon and seller doesnt want to initiate the pickup. i have told them that i will be back by 26th July and on my return i can sent the product back still they dont agree to this. Really pathetic service Sad to see such CS Bunch of theives and criminals. No more Amazon for me.