Amazon India — Amazon refusing to refund money even though product was not actually delivered

Address:	560049
Website:	www.amazon.in

Order#[protected]
Ordered on 22 January 2017

On 22nd January, 2017, I placed an order for a memory upgrade module for laptop and made the payment of Rs 2800 for the order online.

On 28th January, Saturday, I got a call from an Amazon delivery boy while I was out of town. I explained to him that I was out of station and will be returning in a day or two Bangalore. I had requested him to come again on Monday, 30th January, since even my neighbour was out of town there was nobody to receive the package on my behalf. He agreed. Immediately after that I got a message that the package is delivered. I assumed that the delivery boy was just marking it as delivered so that he can come again on Monday.

When he did not call even after several days. I called the delivery boy but he could not relate to what I was talking about. I then called the customer care. The customer care said they will ask the seller to refund.

The seller called me and said it was not his problem if the package was not correctly delivered and that I must reach out to Amazon customer care.

I called the Amazon customer care again. They told me to wait for a few days and then call them again if I still don't receive the package. They told me to wait until 6th February. I called the customer care again on 6th February in the even. This time they said, they will start an investigation process and the investigation team will contact me via email.

After a day I got an email stating that they investigated and verified that the product has been delivered to me since I have personally signed and received the package. When I told them I was not in town, their response was like: the case is closed no matter what I have to say. How can I sign and receive the package when I was not in town.

I called the customer care again. Even they gave the same response. I tried explaining that I had no family members at the delivery address and no neighbours around my house on 28th January and there is no way that any of my family members or friends receive the package on my behalf. The funny thing, the customer care kept saying that I have signed and received the package personally on 28th January, while was not even present in the city on that day. The customer care person told me he cannot help me. I asked the customer care person, what options I have and whether I must go to the consumer court to get my money back. The customer care person told me wait and he never came back online. After waiting for several minutes I realised, it must be their typical tactic to deal with angry customers by putting them on-hold forever. So I hung up.

Regards,
Sujan
Mobile: [protected]