Amazon India — cheap tricks during worst time in lockdown for users

I have been using amazon for a long time and have been a prime member since last 2 years. I started seeing mobile number verification in the android app before a few months ago so i would switch to the website for checking out.
I did this because i use flipkart and a few other platforms as well where you can add a mobile number but that is not mandatory. Recently, while in lockdown, i tried to get an order and the website also had this mandatory input for mobile number registration for ordering even though my address had a mobile number i have been using for years with amazon

There are multiple addresses in my account and different mobile numbers so when this became mandatory i knew that amazon is doing something fishy that i wouldn't want to be a part of.
When asked to their rep (Nandini) she mentioned that if you verify the mobile number, then no one would use that number in a bad manner. So she says, that someone will buy an item and add my number to bother me with the amazon status messages. Does that make sense?

What makes sense to me is that amazon is getting greedier for user data rather than customer satisfaction since they are blowing up.
My complain is that this policy should be reverted and i should be able to checkout without having to add a mobile number to my account and having to mandatorily verify it.
Revert mandatory account mobile number verification.
Was this information helpful?
No (0)
Yes (0)
Amazon India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19933
    Pending
    0
    Resolved
    1458
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information