Amazon India — cheating during great indian festival

Address:

Bangalore, Karnataka

I had placed an order in amazon on 6th oct for wd elements 1tb portable external hard drive (Black) during their "great indian festival" order#[protected]. The order was supposed to be delivered on 11th of oct, however on 14th oct, i get an update that order is delayed and will be delivered on 15th oct, then again did not hear anything from amazon so i decided to call and raise a complaint. The agent then confirmed that the order has been lost and will initiate a refund right away, and gave me a compensation of rs100. Which i refused.

I then placed my complaint on their facebook page the same day and did not get a positive response to them, but they committed they will process the refund, and again i did not hear anything from them. On 20th oct, i again raised the complained and on 21t they replied back they will process the refund which will take another 5 working days.

They also had to audacity to revert back with " further, regarding the compensation i request you to please understand my limitations in this. Also, we look at each issue individually to determine the appropriate action for situations where customers have been inconvenienced. We regret that we can’t extend this same offer to other customers. I’m sorry for any disappointment this has caused.

For all the trouble i have gone through, they just washed their hands off without giving a compensation to the customer, did not even bother to go to my account to check my order history to value a customer. I wonder how many more people are getting cheated in their great indian festival of theirs. Amazon customer service is pathetic, the worst i have experienced.

No point in contributing to a business which does not go the extra mile for the customer. I have uninstalled the app, and vouch not to use amazon's pathetic service again.