Amazon India — Complaint regarding faulty product - lenovo phab plus tablet flip cover (6.8 inch)

Address:

411027

Hi

We purchased lenovo phab plus tablet (6.8 inches) from amazon.in on
13th september 2016 and delivered on 16th september 2016. The piece
That we got is defective as image quality is very poor. As per your
Website policy, if customer is not satisfied with the product, he or
He can request the refund within 10 days. We contacted the customer
Care on 4th or 5th day for the refund, as there is some error while
Requesting the refund through the portal. So every time customer
Representative told us to make a refund request next day as there is
Ome issue with the system. But today, when we called again, they told
Us that your 10 days window got over and you are not entitled for the
Refund. As a customer, i am really very dissatisfied with the service
As i was talking to the customer care from last 4-5 days. I am also
Attaching the phone conversation between customer care and myself. So
Request you to please process my refund.

Sandeep sharma
Account no:- [protected]
Branch code:- 14578
Ifsc code:- sbin0014578
Account type – saving/salary account

We spoke to customer care on such date at given below time.
Amazon customer 25/09/16 23:00 6:58
Amazon customer 25/09/16 23:14 9:50
Amazon customer 27/09/16 14:19 21:35

Thanks
Bachharaj sharma
[protected]