Amazon India — Consignment not delivery in time

Address:	New Delhi, Delhi, 110062
Website:	amazon.in

Dear Amazon,
On dated 7th Sep 16, I have purchased iphone 6s worth 43, 799/- from Amazon & the delivery dated was 12th Sep 16, but so far I haven't received it. Whenever I tried to call Customer Care, they always say "Sir our working time is 08:00 pm so don't worry you will get it before 08:00 pm". When till 08:00 pm it's not come then they says again " Sir, tomorrow anyhow you will get it, it's my word to you". Then next day at lunch time when I called up to Customer Care, again the same sentence "Sir, today till 08:00 pm you will get it". After 08:00 pm when I called than they say the same thing "Sir, tomorrow anyhow you will get it & we will take it as a priority". Today also the same thing.
I told to Lodge complaint but they did not do anything. Then I complaint online & I received the mail but till date nothing happened. Mail is in attachment with order.

Why you are you constantly telling lied to me? Are you trying to manipulating with my money or what?
It's been a 3 days gone from the delivery date but still I am not able to receive my consignment & even I don't know that what is going on.

Detail of my order is given below:
Ordered on 7 September 2016 Order#[protected]
Kindly take a look & do the needful ASAP.

Sir, just talked to Sachin K (CCE) he said the same thing "today I'll get it any how".

Regards
Sanjeev Thapa