Amazon India — defamation mentally harassment

Address:	Varanasi, Uttar Pradesh, 221007
Website:	Amazon.in

Order#[protected]

I have ordered redmi 6 pro (Black, 4gb ram, 64gb storage) on 13 november 2018 was expected to be delivered on 19 nov
When i called on 19th then one delivery boy said i cant know area so i cant came,
Again on 20th i called but unfortunately his number was unreachable and since then i waited till yesterday,
When i called today dated 22 november then he said your courier has been returned to seller.
Seriously i didnt get product after so much followup and it has been returned...
What is going on with amazon..

I need full money refunded and extra money for my harrasment.
Kindly look into this asap.