Amazon India — Defaulty product delivered

Address:	122001
Website:	www.amazon.com

Hi

I had placed an casio watch[protected]) on 6th Feb it has been delivered to me yesterday after 12 days and that too the defective and used product, now Amazon is not replacing the product as they are saying it cant be replaced now because to get it delivered soon their cc has already raise the replacement request, they told me that I have to order the product again (which is now available at 2k higher price)
It is very poor service by amazon, not acceptable .

Thanks
NIkunj Jain
[protected]@gmail.com