Amazon India — Defective product delivered

Address:

Thane, Maharashtra

I have ordered YU Yureka plus my order id is[protected] on 11th Aug it was an open sale no need for registration the product got delivered to my address on 15th Aug i charged the phone and it started heating even it was getting hanged i have not inserted the sim card also so i had request for an Replacement and your courier guy had pick the product from my address on 17th Aug After 6 Days i had called to your customer care now they are saying that the product will not be replaced because it is booked by registration but i had not booked by registration I don't know the seller i only know Amazon first you deliver a defective product then i given request for replacement now you are saying that for this product we can't give replacement we will give you refund if you can't give replacement then why you deliver defective product Its not my fault that i got defective product its your mistake i want the exchange not the refund after 1 week you are telling that you will not give replacement if you had informed earlier i would have ordered another product when Independence day offer was going on this is the first time i have ordered from Amazon and gone through such a bad experience pathetic service has been provided by you I have ordered from Flipkart and Snapdeal but never gone through like this experience they give better service than you Please provide me with the replacement otherwise i need to escalate this matter to Consumer Complaint and pehredar @ Cnbc Awaaz and even at print media as i am a lawyer by profession and my colleagues are working in Media the fault is from your side why should i suffer pls contact me on [protected]