Amazon India — Defective product received | pathetic customer service & harassment

Address:	Bangalore-560055
Website:	Amazon.in

Hi,
I have purchased a moto g4 plus mobile from amazon on 20th dec'16 [order #[protected]]. After using the product for 2 days i found it is having some issue while charging as it is taking 8 hours to charge the device instead of turbo charging facility (Which takes maximum 2 hours to get fully charged). Now customer care team saying that it will take 5-7 business days for the replacement process. Like the defective product will be picked up within in 24 hours then after that 5-6 days will take to get new product, in the mean while i'll need to have phoneless. As it is not posible for me to stay phoneless i asked for refund and they are saying refund facility is also not available. This is a customer harresment and poor customer service provided by amazon customer care executives. I need either a replacement on the same days the defective product picked up or a refund for this faulty product.