Amazon India — delivery issue and no ownership from customer service

Address:	411018
Website:	Amazon

I placed 2 orders, 1 delivered on time. The second was estimated to receive on 7th may18, which till 12th may18 has not delivered. On 7th may i got an sms stating that delivery will be done today.in evening i called the number given on sms and the person said that he will come on 8th may18. He never came on 8th and i didn't receive any call. Then i got another sms and i called that on 9th may18, now this person says that he doesn't have my parcel with him. Then i connected with amazon on chat on 11th may18. This agent said that the product will be delivered by 11th end of the day, nothing arrived. On 12th i have done 6 chats, 1st one said it will come before 1 pm. I pm i called they said as soon as possible. Then i connected with other agents, all were sending those apology template. One agent said that i will personally do a follow-up and keep you posted every hour, which didn't happen. At the end around 5 pm, i got another sms stating that delivery will not be done and product returned to seller. None of them took responsibility, none of them called. It was total waste of time and effort.