Amazon India — delivery of product not on time and careless attitude of customer service associate at amazon

Website:

www.amazon.in

I had ordered placed an order for mixer grinder on Amazon on 16th October 2017 (Order #[protected] and it was supposed to be delivered on 17th October 2017 by 8 pm. On 17th October 2017 I got a message on my mobile at 3:03 pm that the product will be delivered by Amazon agent ([protected]), the agent never called and I did not get the product till 9:30 p.m so rescheduled the delivery to next day at 11:00 am because I had a bitter experience for a previous order just couple of days ago which I will quote below at the end of this complaint. The customer service associate (CSA) Rakesh said that definitely I will get the product by 11:00 am as they failed to deliver it on time on 17th October 2017 and offered me 1 month Amazon Prime extension and I asked what if again they do not deliver on time again, he said that I can ask Amazon for compensation if they fail to deliver the package on time. The next day on 18th October I got message on my mobile at 9:51 am that my product will be delivered by Amazon agent ([protected]) but the product was not delivered by 11:00 am instead it was delivered at 7:40 pm. I then contacted Amazon CSA Abhinav in the afternoon around 12:30 pm and and said that I did not receive my delivery at 11:00 am and I said that since the previous agent promised some sort of compensation if the order is late again what is he going to offer since the order is again late he first said that he will contact his senior for offering me something but instead of offering anything Abhinav was giving excuses that he bound by rules and policies and he cant give anything. When I told him about Rakesh promising me compensation he said that Rakesh will be sending me an email regarding the same but I have not received any email till now. When I asked what will you give me as the same problem has occurred again he then said he cant do anything and abruptly ended the chat session which shows very rude behavior exhibited by him. At 1:44 pm when I contacted the delivery agent myself and said that my order was not delivered though he was given instruction by Amazon that it was a priority delivery which was to be delivered at 11:00 am the agent said he did not get any such information that he had to deliver the product by 11:00 am and he will deliver whenever he comes to my location. So I want to ask Amazon who is bluffing the CSA that I will get the product on time as the courier agency has been informed about my request to deliver the product at 11:00 am or the delivery agent who told me that he did not receive any such request from his office.
Now coming to my previous bitter experience I had ordered Xiaomi Mi Max 2 Order#[protected] and it was supposed to be delivered on 9th of October by 8:00 p.m and when I spoke with 2 different CSA as the order was late they said the package is on road and will reach you and they made me stay awake till 12:00 am midnight but still the package was not delivered by the Amazon agent ([protected]) he called me at around 11:30 pm in the night and asked my address location but did not turn up to deliver the product and later put in a message to Amazon website as delivery attempted though actually he did not turn up just to probably show that he did his job when in fact he did not. Also in the evening he had switched off his mobile so there was no way of contacting him, in fact the CSA was also unable to contact him. It was a punishing experience staying awake and spoiling my sleep and health for nothing. When I contacted the CSA and conveyed the same they promised that next time the delivery will be on time and I will never face such issue again but all the CSA do is make empty promises which they cannot keep.
I am really disappointed by the bad service provided by both the CSA's and the delivery agents at Amazon. I hope the higher authorities at Amazon take notice and take appropriate action. I am hoping someone from Amazon contacts me for the pain and suffering I have to go through for putting my faith on Amazon thinking it is the best e-retailer but im disappointed. The contact details can be extracted from the order numbers quoted above as I do not want to post my personal information here. Let me see if Amazon really cares for its customers happiness and resolves this issue at the earliest. You can contact me if you require any more information in this regard and I would be glad to help.
Hoping for a positive outcome.
An unhappy Amazon customer !!!