Amazon India — Did not receive Product or Refund.

Address:	Bangalore, Karnataka
Website:	www.amazon.in/

My Order #[protected]. I ordered this product on 5th September and was expecting delivery by 12th September. The product never arrived it was still showing that the product was moving from one warehouse in Bangalore to another. So I called the call center Sep 14, he said the product will arrive in a day or 2. When I called up the call center on Sept 16, they suggested that I cancel it and so I did. I asked when I would get the cashback, they said by weekend. I have the email for the same: [protected]-- Hello, This e-mail is regarding the recent conversation we had. Like promised i have stopped and returned your order. You will receive the refund as soon as the order reaches back to us. It will reach back sooner rather than later. By the end of this week, Please do feel free to contact us for any further details. Have a nice evening. Warmest regards, PALLAVI [protected]-- No, I didnt get the cashback. So I checked with the Seller as to what was taking so long. They replied saying:"Logistics is taken care by amazon-contact Amazon customer care - sports365" and so they cant do anything until the product is returned to them. So I called the call center again on Sep 24. The reply "we are checking, you will get it by this weekend". The weekend got over. So posted on Amazon wall on Facebook, they said I will get the refund by 2nd October. Its 5th today with no refund. Tracking shows that the product has not moved an inch from 17th of September. I am pretty sure that they have misplaced the item. But they are not refunding me!!! Courier: Amazon Transportation Services, Tracking #:[protected] Why should the customer suffer for Amazons inability to handle products? Harrowing experience with Amazon. Truly ‪#‎Amazon‬ ‪#‎Pathetic‬ ‪#‎Services‬ ‪#‎HarrowingExperience‬