Amazon India — duplicate product / no return pick up / no refund

Address:

422009

W. R. T amazon india order no. #[protected], i have ordered "nirlon delux non-stick aluminium cookware combo set, 4-pieces, red" with gift wrap. Problem related to the product and amazon india service is as below : 1. Since it was pre-paid consignment courier boy never bothered to delivered at my address instead it was kept with security and no acknowledgment was obtained for delivery. 2. Product i have received seems to be a duplicate product in loose plastic packing instead of product in nirlon box (Manufacturer box). 3. Product i have ordered for gifting, so i have selected gift wrap option for which i have paid inr 30 extra. But the product i have received in normal packing without gift wrap. 4. Amazon don’t seems to be serious about the product they are delivering nor with courier service. On contacting their customer care, customer care executive approach was very casual and it seems they are not bothered. 5. Earlier to i had got a duplicate product from amazon india against order no. #[protected] product was “nirlon non-stick aluminium cookware combo set, 4-pieces, red “. For this product too i had contact their customer care for “ product seems to be duplicate without manufacturer box, delivered to security”. I have contacted their customer care as usual their customer care approach was casual and was never picked nor they seems to taking any corrective action. Amazon should be penalized heavily for this kind of approach and attitude.