Amazon India — Faulty monitor refund not issued

I have been unjustly denied my refund for the faulty monitor received from amazon india. The product was verified as faulty by amazon. When we returned the product, the product was picked up by the delivery agent and verified. Later the amazon team denies that they have not received the correct product. They are asking me to return the correct product, which I already did in the first place(as verified by the delivery agent).

This kind of lousy and unprofessional behaviour from the amazon team is extremely unfair. They take us to be too weak to fight back their ultimate judgement!! They are not giving me any proof that the product has been misplaced and also they are not refunding the money.

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