Amazon India — My order not yet delivered

Address:

Malappuram, Kerala, 679334

I'm Nithin Babu M.N, I'm a regular customer on Amazon India. I'm satisfied in all your products too. But something went wrong on the purchase made on 14 December 2015 (ie ; ‎ Ganesh Vegetable & Fruit Chopper Cutter With Chop Blade & Cleaning Tool‎, and it got shipped through the courier service DTDC. They informed that it will get delivered by 31 December 2015. Now the date is 11 January 2016. My product has not delivered yet. The problem is that I can't track my product. It shows " Product Information not available". Days passed while I contacted DTDC service outlet in my home town they said, No courier has been come on your name, while I give them tracking ID they told this product has delivered some other place other than Kerala. But I gave the right address. While I logged in Amazon.in, by clicking 'your order ' it shows the product got delivered (photography attached), and while I track my product it shows On the way ( photography attached). Now a days while I contacting seller, they won't give reply to my mail. Please do needful action immediately, or else please refund my amount.