Amazon India — need the product to be returned immediately

Address:	Sirmaur, Himachal Pradesh, 173025
Website:	www.amazon.in

Hi!
After ordering hundreds of products from them, and a relationship of several years this is what amazon has to offer me in return.
Trusting once again amazon above the local market and other online shopping website (My mistake) i ordered symphony diamond 61ltr - air cooler (Order no.:[protected] which got delivered on 3rd may, after checking the package i came to know that the seller has not sent the free trolley, so i raised the return with amazon, to my surprise its been more than 7days today and nothing has been done by amazon except just sending me emails that your order will be picked up in next 48 business hours – the 48 hours which starts from zero every day.
They have no control over their courier service provider so they keep lying because of which me and my family is suffering, trusting my relationship with amazon i even requested them to close the issue urgently as i have 3months daughter and its summer time which makes its very difficult for her because of the heat, but all in vain amazon has no sympathy for her too. The people sitting there are not human they are only there for making money, by making innocent consumer fool!
They have one and only one thing as a solution, big words on email with nothing in reality. My money (Rs 12000) is stuck with them and have nothing as a solution from amazon, i really made a big mistake by trusting and ordering with amazon which i will never repeat.
Pls help me in getting my money back.