Amazon India — No delivery and refusal of refund

Address:	New Delhi, Delhi, 110030
Website:	www.amazon.in

Hi,

My name is rohit butail, residing in new delhi.
I had ordered a mobile cover (Iphone 6s) from amazon on the 12th july 2016 which is not delivered till date. Amazon india claims that the product was delivered on the 18 july at my office address (F-284 lado sarai -110030).

On my constant follow up with amazon india has refused to entertain my request and denied giving any proof of the item delivered such as delivery reciept / challan/ docket number or the signature of the recipient.
I have infact recieved a mail from them which reads as follows-

Hello,

Although we understand your position, we have review this claim and we stand by your decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.

Sincerely,

Accounts specialist
A-to - z gurantee program


I would request for help is the same matter as i feel cheated, mislead and helpless.

Regards

Rohit butail