Amazon India — No refund for services not provided (2 times transaction done on 29/09/16

Address:	Mumbai City, Maharashtra, 452016
Website:	www.amazon.com

I am deepak from india, i regret i had to write you this mail much against my wishes. My daughter nt sneha hingorani has been regular customer of amazon for on line shopping for past few years. But this year in sept'16 she made purchase of kindle unlimited on line from amazon on line and paid rs 999/- twice through her credit card but service requested was never provided by amazon india. Despite several reminders over phone to amazon call centre, no refund has been given for both the transactions done on 29/09/16. Everytine she called up amazon india customer care - the pet reply has been "we are looking into the matter and amount paid will be remitted back in a weeks time - but over 6 weeks have gone by but still no visible action taken by amazon officials. My daughter because of her professional engagement was unable to scale up the matter further as she
Has trust in brand amazon and told me that amazon is world classs company and that her money shall be refunded. Because of her engagements i asked whether i can take and scale up the matter based on feedback received from the customer care of amazon - that any failed transaction if not reported within 60 days of the same shall lapse and amazon will not take any responsibility thereof. Hence this mail to you. The payment was made thru visa hdfc credit card on 29/09/16, despite vigorous follow up with your call center no visible action till date has been taken but false promises have been made for crediting the amount to the said credit card 4893 xxxx xxxx 0374

Request your personal intervention on the matter and thanking you in anticipation