Amazon India — Not delivered the item of prestige omega select plus non-stick round base kadai with lid, 17cm

Address:

Kolkata, West Bengal

I have placed order for purchasing the product mentioned under 'complaint subject. I have received msg (Sms) at 11.15.09 in morning from amazon customer services that my above item will be delivered by amzagent (Amzagent's phone number is [protected]) today i. E. On 27.07.2016.
Amzagent has not called me over his phone up to 3.26 p. M. Then i called to the phone number is [protected], given in my sms (Msg).In response to my ph. Call, amzagent has told me that he is hatibagan, he does not shyambazar. I have given him the road direction to come to my residence for delivery of my above product.
But he behave badly talked shouting with me and replied me with roughly it will take to make journey 2 hrs to come from hatibagan to shyambazar where as it actually take to make journey only for 10 to 15 minutes.

Due to my preoccupied with some of my urgent works, i told your amzagnt i have to go out from residence within 4.00' clock. You come for delivery of my product within 4.00 o'clock. But your amzagnt did not came up to 4.15 p. M. Your amzagent has not co-operated with me for delivery of my product.

Now, i have received a msg (Sms) at 19.25.32 (P. M.) from amazon customer services in my mobile, wherein it is mentioned that "my product was refused at the time of delivery", which is completely wrong and the amzagent has given you wrong feed-back.
You are requested to kindly asked your amzagn whether he himself has called me on 27.07.2016 for delivery besides my phone call. If amzagnt tells that he has called me over his phone for delivery purposes, kindly very his phone call to my mobile phone no. [protected].
I am a bonafied customer who used to avail amazon's product since long years. But this type of behaviour from your agent i faced for the first time. My impression about the amzagn's behaviour is not at all satisfactory.

I am fully willing to accept my item/product. Kindly deliver it me as soon as possible.
It is requested to kindly tell your amzagnt to call me in advance for fixing of time of deliveryover phone so as to enable me to keep my self present to accept hand over of delivery. For delivery kindly note my time of present: upto 11.30 a. M. And after 3.30 p. M, be advised to your agent to come at this time, if possible or kindly tell him to call me over phone.


Thanking you,
Yours faithfully,
Dr. (Mrs.) jayanti sen kayal
Ph. No.[protected]