Amazon India — Order #[protected] not yet delivered

Address:

Mumbai City, Maharashtra, 400071

Order date: 16-jul-16
Order #[protected]

I had placed an order for a wildcraft backpack and have not received the product yet. On calling the customer care i was provided incorrect status of the order where the agent mentioned twice that the order has reached local courier service. The actual delivery of the product was supposed to be delivered within 23 july and was extended to 27 july. On calling back again to customer care i was informed that the order has left today from delhi and it would take more 4 5 days to reach me, which means a delivery time of about 2 weeks for one backpack.

Amazon has not lived up to their expected delivery date and has failed twice for delivering just a single backpack which can be easily available even in bad weather conditions. There is no agent giving true tracking details and i am not able to track the product.

If other orders placed on amazon can reach the same zip code within the mentioned time then why is my order still not delivered??? Why is there so much delay???

Need answer to my questions for providing bad service.