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Amazon India — order not delivered not refunded

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:amazon.com

Hi my name is nitin chanana (India). My phone number is [protected]i ordered a laptop for my known living in usa. Its more than a month now niether amazon is shipping laptop nor they are refunding my money.
Order number is order #[protected]. They not only charged my card for laptop but also charged 50 dollars extra for 2 day shipping. I ordered laptop on 27 sep 2017 and today is 16 oct 2017. Even there customer support numbers do not work.
What a poor service and a scam they are doing with me.
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