[Resolved]  Amazon India — Prepaid Order not delivered

Address:

Mumbai City, Maharashtra

I placed an order on Oct 14, 2014 for Rs. 2395/- prepaid by debit card. Order no is[protected]. The order and payment was confirmed by Amazon and estimated delivery date was Oct 21, 2014. However, the order has still not been received and customer care is totally unhelpful, either blaming it on *festive season* and behaving as if they do not understand the issue. One customer care associate (Satish) even confirmed on amazon chat that it is technical issue and he can see that product is out for delivery. He gave written confirmation on chat that product is out for delivery and will surely be delivered by evening of Oct 22, 2014. Another custonmer care associate (Roly M) rudely said on phone chat that - You should have paid extra for one day delivery, now we are not responsible. I would like to remind Amazon again, that I have placed the order on *Oct 14* and estimated delivery date was Oct, 21. I had to buy another similar item from a local electronics store as it was a Diwali gift for a relative. The courier tracking details displays that product has left courier facility at Andheri-Mumbai on Oct 20, 2014. Delivery location is Borivali which is close by - 45-50 minutes away. Yet the order has not been delivered till today -Oct 23, 2014. Amazon customer care is neither delivering the order nor refunding the money. Neither can I return and claim refund because product has not been delivered. My money is stuck with Amazon and I don't even have the product. I request Consumer Complaints forum to provide suitable redressal for the issue. I also request other consumers to be alert and aware when placing orders with the said company in future. Regards, Kia