[Resolved]  Amazon India — Problem in returning Item

Address:

Mumbai City, Maharashtra

I had ordered a product from Amazon.in. When the product got delivered, I did not like it and decided to return it. I thought that it will not be a problem since they advertise so much of their easy returns. But to my suprise, when I asked them to return the item, then they told me that a third party seller was involved in the transaction and that I will need to contact him for the return. I could not even imagine that such a big site which claims for easy buying and returns would have such complexities involved and they would drag the customers into it also. I did not end here, when I contacted the seller, he refused to return the item. Then I again contacted Amazon, and they asked me to raise some A-Z guarantee claim, which I did. After a while, they replied saying that the seller has agreed to provide refund but I'll have the myself ship the item! Now, look at their double standards. They advertise here and there that they provide 'pickups' for returns and here they tell me to 'ship' the item myslef, that to to a third party seller. I obviously denied. Why should I, as an individual, who is neither a retailer/seller take the responsibility of shipping such a huge item? There are other sites which arrange pickups within minutes. They still are struggling to arrange a pickup and I have'nt recived my refund.