Amazon India — Product description and product delivered is not same

Address:	560046
Website:	Amazon.in

I had bought a Cricket Bat on 7th Sept, 2015 which says "Adidas AB7091 Pellara Rookie English Willow Cricket Bat".
> However, the bat which I had received from Amazon is a "Kashmir Willow" and not a "English Willow".
> They had Toe Guard in the image of the product. But the actual bat which was delivered is not having the same.

The bill also says that the bat is an English Willow. But it is actually NOT.

Even the bat cover is tooooo dirty and torn.

Hence, I had planned to replace it with the English Willow. I called up Amazon and requested to replace the Kashmir Willow with a English Willow.

I had again received the same Kashmir Willow from Amazon for the second time. I had called up customer care, but now they say sorry for what has happened and they want me to return the second bat and re-order from their website.

I did not get any solution from Amazon from customer care service. This is the worst experience I have ever had from any e-commerce website.

Please help me from getting an English Willow as they have described in their website.