Amazon India — product not delivered and returned back

I ordered two products on amazon through amazon app on 28th october 2018. My order no is[protected]. I did payment while placing the order in advance. The date of delivery was given 2nd -5th november but it was expected to be delivered on 2nd november as per date showing on amazon. Now amazon is saying that the product could not be delivered to you. I talked to amazon customer care and they are saying that sorry for the inconvenience. Product cannot be delivered as it has been returned back to seller or lost somewhere before reaching me. This is a big cheating or negligence of amazon online shopping services.