Amazon India — Product not delivered on time even after paying the money for urgent delivery

Address:	500072
Website:	amazon.co.in

Ordered for a package and since i had to travel I selected one day delivery option with extra payment and the delivery time by 8PM on the next day. The big festive sale was to start next day and the product would get an offer and cheaper price but I was in a rush to travel and didnt wait for it and selected the pakage for early delivery instead by paying additional amount. The next day I get a call from the courier guy that there is some routing problem (all because of their mistake) and they will not deliver today. The guy was hardly 5-10km away in the noon today...he could have come when i asked but he hung up saying that he will call me after contacting at the office...and never called back. On raising this issue with customer care they provided no solution but said sorry and tried to cover up saying that the it will be delivere tomorrow. I explained them that its no use for me because I am traveling, If I had to purchase it later or wait for one day I could have taken advantage of festive offer.