Amazon India — product not received and refund not issues

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New Delhi, Delhi, 110018

I ordered through ww. Amazon.in on 30th nov order #[protected]. The order was suppose to be delivered by 3rd dec but i didn't received the order as it didn't got shipped from the vendor. When i contacted customer support of amazon on 5th december, they informed me that order was lost due to which they are unable to trace and cancel it. They will make request at backend so that status changes to dispatch and then i need to call them for cancellation. The entire process will take not more than 3-5 business working days. It has been 11th december today and when i contacted them, they have a say that there was some miscommunication from other and they cannot cancel this order and i need to wait till 17th december now for the order to be delivered though they are still not sure whether the order will be delivered or not. This seems to be too irritating and frustrating for me since i have to chase these guys so many times and they are now not returning my money and nor delivering the product. All i want is my money back now and strong action should be taken against the company for repeated false commitment. Regards ankit [protected]