Amazon India — Product replacement

Address:	Pune, Maharashtra, 411015
Website:	amazon.in

I have received gift being billed from relatives abroad. However having placed a replacement order amazon has not acknowledge the same for 2 weeks now for details that only a billing person can tell. How can a person just receiving the gift goods have confidential details of the person who is sending the gift.

This is the second time I am writing to Amazon CS for return of goods received by me as gift.

Order No :[protected] Need replacement for damaged delivery.
Order No :[protected] Need replacement for size.

Amazon should have the relevant details & instead call the billing person for verification.

Also I have noticed that the packing boxes sizes are reduced to reduce volume for transportation which takes a toll on the goods being damaged in transportation. Suggest not to place online orders for delicate items to avoid issues later on delivery.