Amazon India — Received a faulty mobile (Moto g4 plus) | |||||
It’s being a week, I have been trying continuously to contact Moto Team of Amazon. They were not contacting back to me. After the week, I had to wait for them half an hour and then get connected to them. I have told them that My charging LED of mobile is not functioning LED doesn’t turn on for notification and not for charging It looks like dead mobile while screen is turned off I have tried to contact them but they said amazon can’t help you, you will have to visit service centre for repair. Is that really need to visit service centre, while I received a faulty product from Amazon. Agent told me that amazon can’t help on this, if product is defective, just visit service centre. Why should I contact to service centre of MOTO, they should collect their faulty product instead of wasting my time. I’ll have to wait for the a week to visit service centre after that I’ll have to go their to collect my mobile after the time, they will tell me. Why should wait for that long time? Is this really my big mistake to purchase a product from Amazon? It is really getting my worst experience with Amazon. I never supposed to have worst experience with Amazon, otherwise I really had a great time with Amazon, but it seems it won’t forever. I just don’t want to waste my time, while I invested my money and now will have to waste my time as well won’t be able to use my phone after purchase as it will be in service centre. I just want the replacement for the product. My Mobile number is: [protected] and my registered email address is: [protected]@gmail.com I got a call from number: +91 [protected] He said, I'm amazon director and saying that will help you to refund after that they said will call me back and never called me and switched off their phone. One the next day I again tried to reach them, they said will call you back within 5 minutes, I waited for them for an hour and again called them, they said will call you back, don't call us. No one going to help me. I just wanted to get replacement for my faulty received mobile. I never asked even for refund, from the first day of receiving the product, I placed a request for replacement, why I'm not getting this replacement. Why am I being asked to contact service center? Did I really made a mistake as made a purchase from Amazon. It's really being a headache to me. Please help me, My contact number is: [protected] my registered email id on amazon: [protected]@gmail.com my order number was:[protected] Was this information helpful? | |||||
Amazon India customer support has been notified about the posted complaint. | |||||
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