Amazon India — Received wrong product and Amazon is not replacing it

Address:Jaipur, Rajasthan, 302017
Website:www.amazon.in

I ordered "Jollify Mens Sports Shoes from Amazon last week. Yesterday on 6.9.16 I got the product. When I opened the packet I got "Spelax Sports Shoes". I made request for replacement and pick up schedule was confirmed on 7.9.16. But today on 7.9.16 nobody came for pick up. When I opened my Amazon account there is no order history. Amazon deleted all my order history.
I request Amazon please replace my wrong product with the actual product which I ordered.
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