Amazon India — Refund for damaged item

Dear Sir, I have purchased a V Guard voltage stablizer VG 500 from your online shopping under order ID: [protected] dated 07/05/2015 and item was received on 19/05/2015 in damaged condition. Below are my observation forwarded to you . 1. The outer packing of item was sealed and ok. After opening of package, the body of stabilizer found damaged and cracked from 02 sides. It seems that the item was packed in damaged condition and it was not ensured by the dispatcher to inspect the product before dispatch. . 2.The hallmark seal on main body of stabilizer is tempered. it seems that inner components of product might have been changed before dispatch. This incident has shocked me and I am worried about the genuineness of the products purchased through your online shopping. This has given a very bad image for a reputed firm like Amazon. I have already made return request to you on 19/05/2015 itself. Your coments on my return request received through mail that return action will be taken after approval form seller. I could not understand how a seller can approve for his own mistake ? it is you, Amazon, who has to take all action because the seller is doing business through you and you are responsible for their act. h However i have made return request on 19/05/2015 and file the case on 22/05/2015. Now reply from Amazon, that decision will be taken on retrun/refund by 05/06/2015. What is this? i had purchase item for air conditioner for this peak of summer season and has spent money for that on 07/05/2015, should i wait for your decision for the month ? the summer season will be off till the time. Such type of ridiculous reply are not accepted from amazon. you have more faith on seller. I t proves that your donot have trust on your customer, who is telling you the fact. you want to harrassh the customer only. i want to know why so? will amazon survive without customers? There are so many more questions, which need reply from you. in my case, i have alredy forwarded photographs of damaged item on your mail id. i request you to resolve my case immediately, and refund my money so that i can purchase item form market and utlize it with my ac during this summer season. Waiting for your prompt response. Regards, Satish Sharma H.No. 568 Sector-3 Part-1 Rewari Contact-[protected], [protected]