Amazon India — refund issue by third party seller (onlineking)

Address:New Delhi, Delhi

my order id is this Order #[protected] i ordered gigabyte gaming motherboard on 11 may that arrived on 14 may but that was not working well i bought this from third party seller (ONLINE KING)due to non proper work i requested a refund and pickup date was on 15 may so i think its ok and on 15 may the pickup boy came and checked the accesories and motherboard completely after successful verification he pickup my motherboard and given me a return slip or acknowledgement but days go on the seller got the item but not initiating refund after 10 days he told me item that i returned was not same as they given to me so i filed an ATOZ guarantee claim on 23rd of may but on 26 may it was got denied i dont know why from then i m trying to get my money but they are not giving me my money...thats all plz help me in this issue hope you will help me soon. thanks in advance
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Dear Buyer,

Based on our forensics detection, we have noticed that there is willful intention on your behalf to commit fraud against sellers on the platform by posing as fraudulent customer(s).

As per Amazon’s Policy, we have a zero tolerance for fraudulent activity on the platform.

Due to the proprietary nature of our business, we do not provide detailed information on how we detected this information.

-OnlineKing
amazon is fooling their customers and their best part is they listen to third party sellers not the customers.

I have order RAM 4 GB from Amaon, The My order number is[protected] but their Saller Onlineking made me fool and send CARD SHOWCASE and change me 2849/- which is RAM cost.

After received wrong material I am trying for refund or my order item but no responce from Amazon and their saller.

Now I have help less

Please help and provide me my money Rs 2849/ - which is I have Paid for the Attached Items

Amazon is fooling their customers and their best part is they listen to third party sellers not the customers.

@suraj1978p . This issue is with Many buyers and we have already reported of this Data hack and leak issue to Amazon wherein the package is shipped from Surat in which we do not have any office also. Our packages are shipped from Bangalore and that too green color tamper proof packaging tape. Here the product, label and location from where it is shipped from (surat) is not ours. This is purely fault from Amazon side and a serious issue of Data leakage . Also, Full refund is already processed by Amazon for this issue. There is no fault of seller OnlineKing whatsoever. Thank you.
Onlineking is best, they near cheat or misguide any customer.

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